** Full-Time Front Desk Receptionist (Bilingual)**

**Job Category****:** Administrative Services **Requisition Number****:** PARTT001083 Showing 1 location **Job Details**

**Description**

LifeWorks is a nonprofit organization dedicated to being fearless advocates for youth and families seeking their path to self-sufficiency. We are committed to innovative problem solving, shared accountability, and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. Every member of our staff serves a meaningful purpose linked to our client's experience. Careers at LifeWorks offer opportunities for personal and professional growth and development while making an immediate difference in the lives of youth and families in our community.

LifeWorks is looking to hire a Front Desk Receptionist at our East Office. This role supports both the agency and various programs by managing the client flow. This is achieved by use of multiple means of communication to connect with staff and clients which may include hard/softphones, email, instant messaging, and video conferencing. Supports departmental management and staff with administrative and program support functions.

**Schedule**: M-F 8:30 AM 8:30 PM, Saturday 9 AM 1 PM**

**subject to change.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

* Answers and assesses incoming calls for crisis and/or program service requests to route appropriately.

* Delivers high customer service skills consistently when greeting and assisting clients and visitors while also assessing for crisis and/or program service requests.

* Verifies and creates data base records.

* Maintains check-in and check-out process for programs that offer scheduled client appointments.

* Performs daily data entry into external state database to maintain compliance with program contract requirements.

* Receives and posts payments to the appropriate client records.

* Maintains and archives digital and hardcopy client service files.

* Sorts and distributes all incoming LifeWorks mail on a daily basis.

* Reviews and confirms end of shift payment transactions to complete cash daily transmittals.

* Follows open and closing procedures as scheduled.

* Attends weekly shift check-in meetings and incorporate updates to shift process.

* Other duties as assigned.

**QUALIFICATIONS**

EDUCATION AND EXPERIENCE

* Must be bilingual in Spanish.

* Requires a high school diploma or equivalent;

* Requires 2 years of related administrative experience; or

* Equivalent combination of education and experience.

* Proficient in Microsoft Office including Excel, Word, Outlook, and SharePoint.

CORE COMPETENCIES AND SKILLS

* Client Focus Builds strong client relationships and delivers client-centered solutions.

* Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.

* Interpersonal Savvy Relates openly and comfortably with diverse groups of people across levels, functions, cultures, and geography.

* Values Differences Recognizes the value that different perspectives and cultures bring to an organization; is sensitive to socio-economic and cultural norms, expectations, and ways of communicating.

* Instills Trust Gains the confidence and trust of others through honesty, integrity and authenticity.

* Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations.

CERTIFICATES, LICENSES, REGISTRATIONS

* Notary preferred.

**PHYSICAL/ENVIRONMENTAL REQUIREMENTS**

* Frequently required to sit or stand, use manual dexterity, speak, listen, hear, and write.

* Works in an office environment with little or occasional light physical effort, and low noise.

* May be required lift and/or move up to 25 pounds.

* Works on a computer, requiring the ability to view a monitor for long periods of time.

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