Job Description:

Front Desk Agent Superstar-- Home2 Suites Austin North / Near the Domain

Seeking FULL TIME, 5 shifts per week! (7am-3pm, 3pm-11pm, 11pm-7am).

APPLY BY E-MAIL OR IN PERSON at 2800 Esperanza Crossing, Austin, TX 78758.

Job description:

• Support guest service as the main focus of the hotel and interacts with guests.

• Communicates special requests made by guests and provides personalized service to all guests.

• Actively participates in Home 2 Huddles.

• Participation in Home 2 Suites, Your 2 Hands, community outreach program twice a year.

• Knowledge of and ability to appropriately interpret and follow both hotel and Hilton policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

• All associates are required to wear Home 2 brand uniforms, name-tag and a smile from start to end of shift.

• Maintain a well-groomed and professional appearance while at work.

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

• Complete other duties and tasks assigned by managers.

• Complete daily checklist before shift end.

• Needs to be reliable, punctual and flexible.

• Individual needs to also be self-motivated, high energy, outgoing, organized and detail-oriented.

• Ability to provide solutions to guest issues, or diffuse situation until management can help.

****APPLY BY INDEED POST OR APPLY IN PERSON at 2800 Esperanza Crossing, Austin, TX 78758.

What will it be like to work for the Home2 Suites Brand?

The Home2 Suites Austin North / Near the Domain is located on 2800 Esperanza Crossing, across the street from the Domain and just next door to Top Golf. For a modern and savvy choice in mid-tier, extended stay travel, guests choose Home2 Suites by Hilton. By delivering unexpected style, enhanced flexibility, expanded spaces, and differentiated amenities, Home2 Suites is creating a more forward-thinking extended stay experience. Our goal is to ensure guests are comfortable and productive, whether staying for a few days or for a few months.

What benefits will I receive?

Health Insurance will be available after 2 months of employment. Your benefits will include a competitive starting hourly wage and a Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person