Description

POSITION SUMMARY

Provides excellent customer service while conducting donor registration, donor interviews, limited physical assessments, whole blood collection, collection of apheresis components using Alyx and/or Trima and apheresis recruitment and rebooking of donor appointments for allogeneic, autologous, therapeutic and other ‘special’ patients. Monitors donor/patient recovery and provides adverse donor reaction care management. Responsible for use and care of various pieces of equipment and performing daily quality control. Responsible for success and oversight of the collection operation in the absence of a site supervisor (or when requested by management).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Treats customers (internal and external) with dignity and respect in a friendly and professional manner.

Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance and safety issues to the attention of management.

Maintains good attendance and punctuality in accordance with the attendance policy.

Performs all duties related to the collection and handling of blood and blood products (e.g. computerized medical history screening, whole blood phlebotomy collection, handling donor recovery and adverse reactions, loading, set-up and tear down of equipment, packing and handling of blood products and performing daily quality control).

Conducts health history interviews, blood/apheresis collection on autologous, therapeutic and other ‘special’ patients.

Collects apheresis pre-donation samples, donor retest and other samples as requested.

Performs single and multi-component apheresis collections procedures using Alyx and/or Trima

Works as part of a team to achieve daily team production goals.

Drives company vehicles, as required.

Demonstrates excellent communication skills in accordance with current customer service standards to represent a positive image for the company.

Maintains complete and accurate records related to donor procedures, quality control, cleaning records and training documentation.

Actively recruits donors for apheresis donation and educates donors regarding promotions and new initiatives (e.g. ExpressPass, LifeStream App).

Works at mobile and/or fixed sites in support of production goals and meeting patient blood needs.

Responsible for oversight of collection operation in the absence of a supervisor.

Performs responsibilities and functions of a site lead including proper documentation of daily activities, monitor donor flow, ensure staff follow time clock procedures including taking proper rest and meal breaks.

Serves as a preceptor and mentor for trainees assigned for hands-on practice. Reports trainee progress back to the Training Department.

Performs Collections Final Review (CFR) duties, including Donor History Card (DHC) review and apheresis review using guidelines as assigned. Refer to Collections Review LVN job description. 

Performs other duties, at the discretion of management, as assigned.

CUSTOMER INTERACTION/PROBLEM-SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional, and friendly manner. Must maintain a standard of conduct that is supportive of mission, vision and values. Demonstrates a moderate level of problem-solving skills.

COMPLEXITY

Work mostly includes various duties involving different and unrelated processes and methods. Decisions on what needs to be done frequently require analysis of the subject in each assignment, and chosen course of action may be selected from several alternatives. Work involves conditions and elements that must be analyzed to identify interrelationships. Work may often include varied duties requiring many different and unrelated processes and methods such as those relating to aspects of administrative or professional fields. Decisions by the employee as to what needs to be done include assessment of unusual circumstances, variations in approach, and incomplete or conflicting data.

NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION

The supervisor makes assignments by defining objectives, priorities and deadlines, assisting the employee with unusual situations with no clear precedents. Employee plans and executes steps to complete the assignment, following instructions, policies, and previous training or accepted practices. Completed work is evaluated for soundness, appropriateness, and conformity to policy. Occasionally, the supervisor sets overall objectives and resources available, with deadlines and work plans developed in consultation with the employee.

Qualifications

To perform this job successfully, each essential duty (as identified above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

GENERAL KNOWLEDGE, SKILLS, & ABILITIES

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality.

Must have good customer service and interpersonal communication skills.

Must have proficient computer skills.

Basic math skills (related to determining donor eligibility, recognition, and draw information, including calculating blood losses).

Ability to read and comprehend written procedures and instructions.

Ability to work flexible shifts.

Ability to work in a team environment and participate as an active team member.

Ability to lift 30 pounds.

Ability to drive a standard passenger vehicle.

Ability to travel, as required.

Ability to work efficiently to improve the skills of employees by providing helpful performance feedback, by effective coaching and mentoring.

Ability to act with honesty and integrity while showing respect for established laws, regulations, the rights of others and LifeStream’s mission, vision and values.

EDUCATION

High School Diploma or GED. LVN degree.

EXPERIENCE

Minimum 2 months experience as LVN I (or previous blood bank experience) preferred.

CERTIFICATES, LICENSES, ETC.

Current California Licensed Vocational Nurse (LVN) License and current CPR Certification. Current California Driver’s License.

PHYSICAL DEMANDS:

Refer to ADA checklist attached for physical demands.

WORK ENVIRONMENT:

Laboratory and Medical environments with high risks including Mobile Operations.

LifeStream is an Equal Opportunity Employer, M/F/D/V. LifeStream participates in the federal governments E-Verify program to determine employment eligibility.

The employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Equal Employment Opportunity/Minorities/Females/Disabled/Vets

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Accomodations@Lstream.org or call 909-386-6875 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

EEO is the Law. For more EEO information about applicant rights click here.

Our organization participates in E-Verify, for more information click here.

All applicants who receive a conditional offer of employment will be required to undergo a pre-employment drug test in accordance with LifeStream’s established guidelines.