12 Desktop Support Technician Jobs in Durham, NC
LifeScience Logistics is Hiring a Desktop Support Technician Near Durham, NC
- Install, troubleshoot, repair, operate, and maintain EUD devices (computers, workstations, laptops, thin clients, printers, scanners) and any other equipment within the scope of this task.
- Under minimal supervision provide front line support to end users to include interacting
- Provides on-site or remote technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
- Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
- Interacts daily with supervisor, peer groups and customers in order to manage workflow in timely and professional manner.
- Operational requirements dictate 24/7 coverage: day shift with night and weekend on-call
- Responsible for documenting, upgrading, and replacing hardware and software systems.
- Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various
Additional Duties and Responsibilities:
- Regular travel to all warehouse locations to set up new devices and circuits or solve other support needs will be required. (Possible 40% travel within the US)
- Performs other duties as requested by the Senior Network Engineer or IT Director.
- Completes any required compliance exams on a yearly basis.
- Adherence to all LifeScience Logistics Policies and Procedures.
- Professional presentation and demeanor
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competencies listed below are representative of the knowledge, skill, and/or ability required.
Technical/Functional Competencies:
- Experience with the Fortinet solutions suite is a plus
- Wireless
- VPN
- WebEx - Phone system experience a plus
- Zebra RF Equipment is a plus
- Thermal printers is a plus
- Laptop configuration
- MacBook Configuration
- Docking stations -support configuration
- Extensive experience with troubleshooting Microsoft OS (Windows 7/10), Active
- MacBook, OSX
- Current certifications in IT technologies applicable to the position
- Associate degree or Technical degree a plus
- Two to four years uninterrupted experience with required technologies.
- Good problem-solving and decision-making skills
- Exceptional customer service skills
- Demonstrates good judgment
- Strong interpersonal skills and ability to work well with a wide range of people
- Willingness to accept additional responsibilities.
- Takes initiatives in development and completion of projects
- Familiarity with warehousing and distribution software is a plus
- Tecsys WMS/DMS Application knowledge is a plus
- Excellent analytical skills
- Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanners and other items
- Experience with image/load set deployment in an enterprise environment
- Attention to detail and the ability to complete tasks consistently and accurately
- Strong time-management and organizational skills
- High level of ethics and integrity
- Prudence in management of confidential information
- Ability to work independently on assignments by researching issues, analyzing data, providing appropriate updates to supervisors, and proposing solutions to problems encountered
- Excellent coordination and project management skills
- Ability to meet deadlines in a fast-paced setting
- Strong oral and written communication skills
- Professional presentation and demeanor
- Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
Transportation
$72k-88k (estimate)
04/25/2024
06/24/2024
lslog.com
WHITESTOWN, IN
25 - 50
2006
RICHARD BEENY
$5M - $10M
Transportation
Related Companies
About LifeScience Logistics
LifeScience Logistics, founded in 2006, is a third party logistics company committed to offering the highest quality, flexibility, and compliance in Healthcare Supply Chain Solutions. LSL operates out of four cGMP compliant and FDA registered facilities (Atlanta, GA, Baltimore, MD, Indianapolis, IN and DFW Airport, TX) totaling more than 1.35 million SF of fully validated and temperature mapped space. Our facilities allow for Control Room Temperature (CRT) and Cold Chain Capabilities; both refrigerated (2 to 8 C) and frozen (-20 C) storage. LSL is a Board of Pharmacy licensed distributor, VAWD...-accredited, cGMP and FDA compliant company. Our can-do attitude, and efficient operations, set us apart from our competition. We pride ourselves on our ability to bring the best technology, quality, and intellectual capital to our clients. LifeScience Logistics can be found on the web at www.lslog.com. To get LifeScience Logistics news direct, visit http://www.lslog.com/News/Recent.aspx.
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The job skills required for Desktop Support Technician include Troubleshooting, Customer Service, Installation, Technical Support, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Perform upgrades and configuration of desktop and related peripherals.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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