4 CONTACT CENTER AGENT Jobs in Baltimore, MD
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LifeBridge Health is Hiring a CONTACT CENTER AGENT Near Baltimore, MD
Summary
- The Contact Center – Agent II operates as a high level customer service specialist within LBH’s Contact Center, enhancing at LBH’s engagement efforts.
- The agent is skilled to respond to requests from multiple sources including provider practices, general calls in response to marketing activity, service department initiatives, customer request from web forms and other channels.
- In addition to responding to inquiries, the agent also proactively engages LBH customers by initiating post discharge / post visit follow up calls regarding customer satisfaction, provider referrals, and other customer needs as identified.
- Must be able to expertly complete all functions and tasks of the Contact Center Agent I.
- The agent is responsible for being knowledgeable of LBH resources, departments, and services at multiple LBH facilities and assists in maintaining the Contact Center’s knowledge base.
- The agent also has an active role in maintaining our customer relationship management database and capturing data during the course of their engagement efforts
JOB REQUIREMENTS:
- Entry level knowledge; basic employment skills. Degree or HS Diploma not required.
- 3-5 years of high volume call center experience
- Prior healthcare experience
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.Job Summary
Full Time
Ambulatory Healthcare Services
$44k-58k (estimate)
04/21/2024
04/28/2024
BALTIMORE, MD
3,000 - 7,500
2018
SHIVANI NARASIMHAN
$1B - $3B
Ambulatory Healthcare Services
Related Companies
The following is the career advancement route for CONTACT CENTER AGENT positions, which can be used as a reference in future career path planning. As a CONTACT CENTER AGENT, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CONTACT CENTER AGENT. You can explore the career advancement for a CONTACT CENTER AGENT below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
03/18/2022: Boise, ID
From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
02/22/2022: Hialeah, FL
Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
03/10/2022: Asheville, NC
Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
02/05/2022: Dayton, OH
Consistently attend to trainings, listen carefully to quality and coaching.
03/28/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Contact Center Agent.
