Who We Are

Property Information

As part of the great migration from Hollywood to the nearby Palm Springs, an erstwhile silent film star fled the conventions of stardom for a more natural life in the desert.

Inspired by the work of renowned conservationist, Minerva Hamilton Hoyt, he uses his green thumb to create the ultimate desert exhibition a modernist hotel that blends the enigmatic beauty of the Coachella Valley with Old Hollywood glamour.

The Role

Floor Manager

The Floor Manager plays a pivotal role in ensuring the seamless and efficient operations within the restaurant and bar outlets.

This individual is responsible for delivering excellence in guest service by developing teams, relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities

• Be an ambassador for the hotel by meeting and exceeding hotel core objectives and values.
• Think and act like an owner.
• Be fully accountable for the people, product and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.
• Ensure hotel culture is enlivened in all aspects of the business.
• Maintain and ensure the overall cleanliness and safety of the work area / assigned station and the establishment.
• Perform opening and closing procedures for the pool and dining area.
• Lead by example by inspiring your team to achieve and exceed restaurant and bar targets to include, but not limited to guest relations, team member relations, costs and efficiencies, and sales and revenue.
• Lead and ensure appropriate and effective focus on activities of the department and team on a day to day basis.
• Contribute to the strategic development of the hotel and its food and beverage outlets.
• Set the standard for service expectations by addressing the guest's experience from start to finish, and personally intervenes to correct below standard service issues and positively coaches and counsels team members to achieve the highest quality of service in all areas of the restaurant.
• Responsible for ensuring food quality, recipe adherence and proper plate presentation, as well as maintaining a safe, clean and sanitary environment throughout the restaurant.

Move throughout facility and kitchen areas to visually monitor and act to ensure service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.

Give guidance toward improvement and make necessary adjustments for consistency.

• Solicit customer feedback to understand customer needs and the needs of the local community.
• Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Monitor and manage restaurant staffing levels.
• Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the venue.
• Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result.
• Implement effective control of food, beverage and labor costs among all sub-departments.
• Actively manage partners and team members by regularly conducting performance assessments, providing fearless feedback and setting challenging goals to improve performance.
• Develop relationships with guests in order to provide personalized service.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
• Must be knowledgeable about hotel’s i.e. location, cuisine, etc.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Ensure that hotel reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals and Health Department requirements that are set forth by hotel, local, state and federal regulations are in compliance.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

Ideal Candidate

• 2 -4 years of hospitality leadership in a restaurant and bar preferably in a hotel environment.
• Knowledge of basic accounting principles and practices.
• Experience in administrative tasks.
• General knowledge of computer systems, PMS, POS, and Google Drive
• Experience in leadership & customer service.
• Candidate has good problem solving skills.
• Excellent time management and multi-tasking skills.
• Candidate is detail oriented and highly organized.
• Candidate has excellent interpersonal, communication and people skills.
• Works with professionalism and is self-driven.
• Demonstrates a deep understanding and appreciation of food and beverage culture including the trends, the disruptors, the behaviors and the complexities / opportunities.
• Has a passion for hospitality, service, food and beverage.

Requirements

• 2-4 years of experience in restaurant and bar operations, preferably in a hotel environment, and excellent working knowledge of all internal departments.
• Maintain a high level of personal appearance and hygiene at all times.
• Must have the ability to work a flexible schedule, including weekends, holidays and late hours when necessary.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and / or walk for extended periods of time.
• Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
• Be attentive, accountable and highly organized and has the ability to plan multiple activities in a timely fashion.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to be friendly, engaging, gracious and the ability to focus and connect with all guests and team members and exceed their expectations.
• Have an upbeat, energetic, authentic and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.
• All other responsibilities, tasks and special projects as assigned by leadership.

Compensations & Benefits

• Competitive pay
• Generous benefits package
• Leadership & professional development growth opportunities
• Hotel discount program
• Paid time off

Other Duties

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.

This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements.

Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.

Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

About Life Hospitality

Life House Palm Springs is managed by Life Hospitality, the hotel management arm of Life House, an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations.

We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most : the guest experience.

We manage a portfolio of over 50 hotels across the US and Mexico and growing to 100 in 2024. You can find all Life Hospitality openings at https : / / www.

lifehospitality.careers.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Last updated : 2024-05-01