ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Support system maintenance, troubleshoot issues, and provide support to end users & HR staff utilizing HR technologies.
• Train university stakeholders on HR business processes, technologies, and best practices.
• Create, audit, and maintain documentation and training materials of HR systems both for internal stakeholders and material made externally on the HR website.
• Manage and respond to ServiceNow tickets for security permissions and issues for HR technologies.
• Participate in regular data management activities to ensure HR data is clean and usable by downstream processes.
• Maintain a hands-on, technical role with excellent knowledge of human resources business processes and data.
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s mission.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

• Strong customer service ability
• Minimum of bachelor’s degree in Human Resources, Information Systems, or comparable program.
• At least 1 year working with Workday HCM Systems
• Experience in Human Resources Operations
• Strong analytical skills and attention to detail
• Proven ability to work with diverse groups of stakeholders

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
• Ability to craft training materials and documentation in a way that makes material digestible to non-technical users.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates.
• Strong organizational skills.
• Computer and scheduling skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Required to travel to local and campus locations.

• May be required to sit to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Regularly required to stand, walk, and climb stairs to move about the campus.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.