Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Conference Center Supervisor

Liberty Mutual is hiring a Conference Center Supervisor to join our growing team. This position is located in our Plano, TX office.

In this role, you will work with minimal supervision to provide best-in-class, on-site support in the delivery of conference center services.

The fast-paced environment of the Plano Conference Center consists of 14 meeting rooms of varying sizes and hosts more than 1,000 meetings a year.

Responsibilities include working closely with internal business partners to schedule, plan and execute a complex mix of conference center meetings including multi-day, high impact, high visibility meetings held in Conference Center-managed rooms.

This position supervises conference center staff across designated campus Conference Centers.

Qualifications

• Provide meeting planning support to all levels of internal clients.
• Work with multiple parties to schedule, plan and execute a complex mix of conference center meetings including multi-day, high impact, high visibility meetings, as well as shorter, variable duration meetings.
• Assist the Conference Center Manager in defining daily operations of the Associate Coordinators and Coordinator(s).
• Provide guidance to Conference Center Coordinators, Conference Center Associate Coordinators and contracted personnel at designated locations including scheduling, training, performance reviews and appropriate feedback and coaching.
• Work with Conference Center Manager to develop and manage internal budgets.
• Utilize multiple on-line tools, such as Reserve and Outlook to streamline the process of planning, sourcing, and managing conference room utilization.
• Respond to client questions and requests.
• Must be capable of making on-the-spot, sound decisions in unique situations.
• Partner with Conference Center Manager and other departments in the design and implementation of integrated Audio-Visual systems.
• Additional duties may include project-related work as assigned by Conference Center Manager.
• May have responsibilities for after-hours events or weekend meetings.

Qualifications

Qualifications

Bachelors Degree or a minimum of 3-5 years experience in Conference / Meeting Planning industry or hospitality background

• Displays strong customer service skills, with high attention to detail
• Knowledge of or experience in project management methodologies
• Must have strong technical aptitude and interest in learning new technologies
• Strong written and oral communication skills
• Demonstrates critical thinking and problem-solving skills
• Demonstrates polished interpersonal and organizational skills
• Demonstrates ability to exercise judgment, to shift priorities and to organize multiple tasks simultaneously with minimal direction
• Demonstrates ability to manage people and resources cost-effectively
• Demonstrates the ability to work in a team environment
• Certified Meeting Professional designation preferred
• Proficiency with Microsoft Products
• Ability to lift up to 25 lbs
• Ability to transfer materials to meeting rooms
• Some travel may be required

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