At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
As a Client Operations Management Specialist, you play a critical role in servicing, supporting, and minimizing risks for property loans originated, maintained, or transferred by various mortgage servicing clients in a dynamic production environment. You'll harness your attention to detail and critical thinking skills to resolve property tax and highly escalated client issues, ensuring optimal client satisfaction. Stay continually engaged and motivated utilizing advanced tools to analyze, query and manipulate data according to defined business procedures. Apply your findings to enhance workflow applications, forms and databases contributing to streamlined operations and optimized outcomes. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.
JOB DUTIES

• Conducts intricate research of property tax cases by utilizing advanced tools and resources including internal departments, third party sources, public agencies, and clients according to defined business procedures
• Serves as the primary point of contact for customers with complex issues that require escalation
• Delivers exceptional client service in a high-volume production environment
• Adheres to all required company and client driven standards and/or Service Level Agreements (SLAs)

• Performs simple to complex reporting such as maintaining tax research files, searching and investigating tax research case information, and processing departmental documents requiring knowledge of functional operations
• Handles customer inquiries and complaints, providing resolution in a timely and professional manner by adhering to all required escalation and complaint process requirements
• Escalates customer issues to the appropriate department or team member following established protocols
• Solicits input and ideas from others across the organization to resolve issues or improve processes
• Develops meaningful insights and makes recommendations to provide solutions to complex and challenging operational problems

• Partners with team members, leaders, vendors, or other business partners to connect and drive team goals to the organization's goals and vision
• Completes all work tasks within the established deadline by effectively prioritizing and managing time well

Job Qualifications:
JOB QUALIFICATIONS

• High school diploma, GED or equivalent required; bachelor's degree preferred

• 6 years of relevant experience
• Client service-oriented experience preferred
• Working knowledge of process-specific platforms and/or programs
• Technical subject matter expert of specific tasks or work processes
• Ability to resolve escalated issues

• Experience in leading resources
• Advanced problem-solving skills
• Ability to communicate confidently and effectively with all levels of the organization, specifically the ability to tell a story with supporting data
• Strong project management, analytical and interpersonal skills required
• Ability to work independently, as well as in a team environment, to achieve set goals and complete assignments within established parameters and deadlines

• Proficient in MS Office Suite
• Technically savvy with a proficiency to learn new systems and applications
• Ability to cultivate and maintain collaborative working relationships
• Proven ability to gather and analyze data from multiple sources, and prioritize multiple work assignments
• Excellent verbal and written communication skills with an ability to articulate complex ideas

• Demonstrate behaviors that align with our values and foster an inclusive culture
• Willingness to continuously learn and develop
• Adaptable in an ever-changing environment

CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
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