Patient Intake

Patient Intake Specialist Job Brief: The Patient Intake plays a valuable role for the company by providing accuracy in creating patient accounts and ensuring patients’ insurances as well as verifications are completed in a timely manner. This role serves as a single point of contact for the company’s patient intake vendor through the obtaining of authorizations, the identification of termed insurance policies, as well as the obtaining of referrals from insurance companies. The Patient Intake’s primary role is to serve as an advocate to ensure patients and hospitals are covered for services relating to IV infusion therapy while maintaining compliance with established standards of operation.

Duties and Responsibilities:

Daily audit of ECLAT’s work

Review, seek approval, and add new insurance as needed

Serve as a liaison between CIS and ECLAT on intake related needs

Facilitate, coordinate, & provide questions from ECLAT and team members relating to intake

Monitor verification queue

Monitor and address authorization denials

Insurance verification (online and over the phone)

Initiate and complete authorizations, pre-certifications-determinations, and referral requirements

Obtain preauthorization

Documentation of all insurance and verification correspondence

Tracking pending insurance verification and authorization requests

Reverifying patient insurance monthly as needed

Perform all other job-related duties as assigned

Qualifications

Requirements and Qualifications

High School Diploma

2-3 years of experience in insurance verification and authorization for medical benefits

Strong communication skills