POSITION SUMMARY: The PT Service Manager of Leo serves as a leader of the
front of house team, in conjunction with the General Manager and Assistant General Manager,
and upholds all systems, policies, staffing, accounting and service and hospitality standards.
They are responsible for the oversight of daily operations and services. They work closely and
collaborate effectively with the Chef, General Manager, Assistant Manager and Partners. The
goal is to ensure the success of the team members, the enjoyment of guests and the health of
the business while maintaining and pushing forward the establishments.
STAFF, TRAINING, CULTURE:
● Oversee new employee training process when necessary
● Managing service team to build and maintain a positive, inclusive and generative environment
● Continually build a high performance team who provide strong technical service and hospitality
● Hold team accountable for their performance; provide coaching and progressive counseling as
needed
● Educate team on and enforce all appropriate personnel policies, labor laws, and security and
safety procedures
● Maintain an “open door” for all employees, model and encourage strong, clear and
aboveboard communication that will undergird trust of employees in the business leadership and
vice versa
DAY TO DAY OPERATIONS
● Upholding current systems while creating new where necessary
● Responsible for daily internal communications
● Present and working service 2-3 shifts per week, and more when necessary.
● Leading pre-shift meetings and demonstrating leadership by example, modeling the right way
to guide the guest experience through steps of service
● Consistently execute duties with efficiency and grace while maintaining a sense of urgency
throughout service
● Ensure constant communication with staff members, management and the kitchen as
necessary at all times during service in order to serve guests to the best of our ability and to
support each other
● Ensure that the facade, dining room and bathrooms are in excellent condition before and
throughout service
● Ensure NYC Health Department compliance as it pertains to the operation
● Engage staff on beverage knowledge nightly through wine, spirits and beer tastings and
discussions
● Update the menu and printing as needed as well as updating the website and the POS system
● Respond to guest inquiries by email and phone on respective days
● Maintain and create content for the resturaunt’s social media page in conjunction with General
Manager and Owners
WEEKLY OPERATIONS
● Meeting with Management weekly to discuss operations and ongoing matters related to the
restaurant, including financials, upcoming events, staffing, and budgets
● Event coordination, in conjunction with Assistant Manager and General Manager, between
guests and management team for large parties and buyouts.
QUALIFICATIONS/SKILLS:
● Excellent communication skills to connect effectively with customers and co-workers
● Possess the ethics and positive attitude that support our values and culture
● Ability to manage a fast-paced, high-volume, clean, customer-focused bar
● Strong time-management skills and ability to multi-task, prioritize, and organize
● Ability to stand/walk for 8-10 hours per day as well as accomplish heavy lifting
● Able to work flexible hours as necessary to manage and operate the restaurant effectively,
including weekends and closing shifts as needed
● Proficient in email, excel and google drive
● Experience managing employees is necessary