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Service Manager
Di An Di Brooklyn, NY
$102k-133k (estimate)
Full Time 1 Month Ago
Save

Di An Di is Hiring a Service Manager Near Brooklyn, NY

OVERVIEW:

Di an Di is looking to hire a SERVICE MANAGER to join our team. We are a 65 seat Vietnamese American restaurant located in Greenpoint, Brooklyn and are about to celebrate our 6th year anniversary. 

Di an Di was opened in 2018 and we will be celebrating our 6th year here!
Brought to you by first-generation Vietnamese Americans, Di An Di is a Vietnamese restaurant and bar with a focus on modern Vietnamese fare. Our name is an endearing Vietnamese phrase between friends and families that translates to “Let’s go eat.” 

Di an Di features high-quality, locally sourced Vietnamese food that's rooted in tradition but served in a creative setting that looks and feels quintessentially New York.

THE ROLE:

The Service Manager acts as a leader of the Service team along with the General Manager. The Service Manager upholds our values, our systems, policies, service and hospitality standards. The Service Manager is responsible to help push forward the service and beverage aspects of the restaurant, and is responsible for helping to create a space where employees are respected, safe, and able to focus on working at their very best and elevating, each and every shift while creating memorable guest experiences. 

The Service Manager is responsible for the oversight and taking the lead of daily services, both AM and PM shifts, as well as facilitating opening and closing duties. This Service Manager will take the lead on managing the bar. 

They will work closely with the General Manager to ensure daily success in service while ensuring the success of the team, the happiness of our guests, and contributing to the overall health of the business.

RESPONSIBILITIES INCLUDE: 

  • Manage and COACH the service staff to encourage their development
  • Active participation in weekly management meetings.
  • Follow HR management protocols and model best practices. 
  • Present and working service five shifts per week [combination of AM and PM shifts]
  • Engage staff on beverage, food & service knowledge.
  • Get the restaurant ready for service each day. 
  • Menu, website and POS system updates as necessary 
  • Receive, store and organize daily deliveries.
  • Weekly beverage inventory 
  • Assist in ordering of dry goods, paper goods and smallwares.
  • Oversee consistency behind the bar as well as best practices
  • Train and oversee bar team as necessary 
  • Be the lead problem solver on the floor
  • Excellent communication skills.
  • Food Protection Certificate for NYC DOH compliance.
  • Minimum of three years experience as a server or bartender in multiple establishments.
  • Proficient in reservation platforms, Indesign, Microsoft Office and Google drive.
  • Experience managing employees is required
  • Ability to stand/walk for 10 hours per day as well as accomplish heavy lifting.
  • Able to work flexible hours as necessary to manage and operate the restaurant effectively, including weekends, opening shifts, and closing shifts as needed.

We look forward to hearing from you! Please let us know why you think you would be a good fit and what you bring to the table!

 We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Compensation: DOE, dining discounts, 

Hours expected per week: 40…yes, you read that right. 40 hours.

Job Summary

JOB TYPE

Full Time

SALARY

$102k-133k (estimate)

POST DATE

04/05/2024

EXPIRATION DATE

05/30/2024

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

Leo
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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

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