Food and Beverage Department

Job Description

DELI COUNTER ATTENDANT

MISSION

Ensure a pleasant and enjoyable experience for all customers. To greet customers as they approach the deli counter. To provide high quality and efficient preparation of customer food orders. To take orders in a service-oriented manner, demonstrating complete knowledge of all menu items, ingredients and prices, and employing suggestive selling skills where appropriate. Recognize regular customers and anticipate their needs. To keep the food prep areas and food display cases and counters clean and uncluttered. To provide efficient cash register processing of customer orders, and thank customers for their business.

REPORTS TO

Food and Beverage Manager

DRIVERS of SUCCESS

• Personable, Friendly Demeanor
• Customer Service and Cleanliness Obsession
• Food Prep Skills
• Team Player, Leadership Skills
• Professionalism, Responsibility
• Enthusiasm, Hustle, Achievement Orientation
• General Food Service/Cafe Knowledge and Experience

PRIMARY RESPONSIBILITIES

• Welcome customers to the deli, and thank them for their business; get to know and use names as often as possible
• Ensure food prep area is always stocked with all needed ingredients, utensils, etc.
• Assist customers in selecting their food orders; make suggestions where appropriate
• Prepare all food orders according to recipes or provided guidelines
• Prepare all food orders in the most efficient manner and order
• Be service-oriented and aware of customers in line; make eye contact, let customers know you'll be right with them, and handle multiple orders simultaneously when possible
• Promote daily specials, new menu items, and healthy alternatives for those interested in low-fat items
• Be flexible with customers regarding special requests; allow substitutions wherever possible
• Ensure the deli case and drink cases are kept stocked and that counter areas are uncluttered
• Operate the cash register efficiently; ensure adequate change is maintained in the drawer
• Follow member and guest charging policies and associate discount policies
• Follow all opening and closing procedures as applicable
• Follow all state liquor laws in the responsible service of alcohol
• Keep the food prep areas sanitary and uncluttered
• Keep condiments and paper goods supplies stocked
• Cross-train in other restaurant positions
• Ensure that club member and guest orders are serviced before associate orders
• Other responsibilities as assigned by the Food and Beverage Manager

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

• Write, read, speak, hear and see
• Stand and walk for prolonged periods
• Bend, lift and carry up to 40 lbs.
• Set-up and take-down light equipment
• Operate kitchen and food prep utensils and equipment
• Demonstrate manual dexterity and coordination - handle breakables and hot dishes
• Perform general housekeeping work