You haven't searched anything yet.
Position Description
At a Glance
Legrand has an exciting opportunity for a Customer Support Representative to join the Electrical Wiring Systems Pass and Seymour Team in Syracuse, NY .
Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing. Provides day-to-day training support for new staff.
Working hours for this role are 9 : 00 am to 6 : 00 PM EST
What Will You Do?
Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines.
Suggest additional and / or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries.
Serves as a communication link between customers and sales staff to assure responsiveness.
Processes orders received by e-mail, telephone, Fax, EDI, and / or through personal customer contact. Expedites the delivery of selected orders.
Tracks order activity, and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
Takes on special projects. Delivers assignments within specified time allowance.
Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols.
Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
Supports committed accounts and / or sister-companies to ensure delivery of exceptional service and to build commitment and satisfaction while providing complete solutions / resolutions to issues.
This includes monthly responsibilities assigned such as EDI.
Performs other similar and related duties as required.
Qualifications
Required Skills
Education :
Associates degree or equivalent education and experience.
Experience :
Minimum of 2 years experience in customer service or inside sales in a service environment. Exposure to transportation, warehousing, import / export a plus.
Skills / Knowledge / Abilities :
Ability to use internet and web based resources efficiently and effectively. Must be able to demonstrate typing speed of 50 .
with keying accuracy of 99.75%.
Knowledge of electrical concepts, a background in a manufacturing environment and / or proficiency in a language other than English a plus.
Salary range : $38,700 - $48,600 5% bonus
Company Info
About Legrand
Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures.
Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable.
Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA : LR) with revenue of €7 billion, and products sold in 180 countries.
For more information, visit
About Legrand North and Central America
Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions / sector : Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.
We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries.
LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active / growing Employee Resource Group network.
LNCA is an employee-centered, growing company with tremendous opportunity. For more information, visit
About Legrand’s Electrical Wiring Systems Division
Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world.
Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets.
With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential.
For more information, visit
Equal Opportunity Employer
Last updated : 2024-05-24
Full Time
$47k-61k (estimate)
05/25/2024
05/31/2024
legrandrealestate.com
SIOUX CITY, IA
50 - 100
Private
SHANNON HANSEN
$10M - $50M
The job skills required for Customer support representative include Customer Service, Commitment, Customer Support, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.