Roles & Responsibilities

• Actively participate and serve as a member of the People Team, contributing to the overall effectiveness of the human resource function while promoting and embodying LEGOLAND’s and Merlin Entertainment’s culture and core values.

• Take a leading role in facilitating new hire learning experiences including Orientation sessions (includes occasional Saturdays and Sunday availability).
• Effectively oversee and manage the day-to-day logistics, scheduling, and coordination of key personnel involved in Orientation learning experiences.
• Ensure the maintenance, organization, and setup/breakdown of materials for Resort-wide learning experiences.
• Assist and provide Experience Builders (LEGOLAND’s Facilitators) with queries, logistics, materials, and overall general support to ensure the seamless implementation of impactful learning experiences for new hires.
• Lead communication via our internal communication platform and throughout the resort around information about all learning activities and offerings within the Learning and Development space.
• Ensure timely and accurate management of the new hire dashboard on a consistent basis contributing to the effective integration of new hires.
• Become proficient as a Superuser on People Portal Learning and other relevant learning technologies as required to assign learning, develop curriculums, manage delegate rosters, and generate reports and dashboards as needed.
• Regularly update and revise learning materials, including PowerPoint presentations, e-learning modules, and handouts to ensure alignment with learning objectives consistently.
• Manage and oversee the e-learning assignments and the e-learning pay report inside People Portal.
• Monitor new hires’ progress through the 6-week learning journey, including attendance, and managing communication for non-attendance instances.
• Monitor new assignments and completion of all required training and renewals, with a focus on overseeing Autism training to uphold our Certified Autism Centre status.
• Play a pivotal role in supporting resort-wide HR initiatives, including our engagement survey, wellness week and other related initiatives.
• Manage the coordination of key events and activations as part of both global and site-specific L&D initiatives.
• Partners and supports the Talent Acquisition branch of the People Team by routinely supporting hiring events and recruitment activity.
• Identify and seek innovative methods to continually enhance and improve the onboarding experience for new hires, while effectively integrating our culture and values.
• Advise and offer guidance on learning programs and solutions tailored to various levels within the business.
• Manage and respond to learning and development inquires efficiently.
• Maintain and ensure a visible presence across the resort, attending spot talks and connecting with Model Citizens to address onboarding effectiveness and other learning and development needs.

Qualifications & Experience

This position requires dedication and passion towards creating the most memorable development experiences of people’s lives and consequently, making memories for our guests.

Prior experience in a theme park and/or hospitality role is essential. Prior experience facilitating or managing large scale training events is preferred.

The role calls for a professional interpersonal style in written and verbal communications and a strong communication style, feeling comfortable speaking in front of a large audience.

Knowledge of office support functions and Microsoft Office products is required (Word, Excel, Outlook, PowerPoint, Teams). Proficiency in Excel is strongly preferred.

This role requires strong organizational skills and multitasking abilities. Must be able to remain composed under pressure during high-stakes events or projects. Flexibility and the capacity to collaborate effectively with diverse work styles are also essential.

Education:

High school diploma or General Education Degree (GED) equivalent is required. Some college in Business, HR, or Related field preferred.

Pay Range