What you'll bring to the team

🎉🌟 Join Our Team at LDC Boston! 🌟🎉

At LEGO® Discovery Center Boston, we're on a mission to create magical, unforgettable experiences for every guest who walks through our doors. 🎢🎈✨

Scope of the Job:

As a Guest Experience Shift Lead, you'll be at the heart of our attraction, ensuring smooth operations in our Admissions, Retail Shop, and Café areas. 🏰 Your main role? Making sure every guest leaves with a smile as big as a LEGO brick! 😊🔧

Qualifications & Experience

Essential Functions:

🔹 Be the Manager-on-Duty, overseeing all departments

🔹 Lead and motivate our team to be "guest obsessed"

🔹 Keep everyone safe and happy by upholding health and safety standards

🔹 Train and empower our front-line hosts to deliver top-notch customer service

🔹 Handle guest issues like a LEGO master builder, with quick and effective solutions

Supporting Guest Experience:

When you're not managing the show, you'll be diving into departmental support, from training to inventory control, ensuring our attraction runs smoother than a perfectly stacked LEGO tower! 🏗️🎉

Health & Safety:

Safety first! 🛡️ Your job is to make sure everyone stays safe, from guests to colleagues, and to report any incidents faster than you can say "minifigure."

Education and Experience:

🎓 High school diploma or GED preferred

🎪 Customer service and guest interaction experience required

🎢 Passion for entertaining families and children a must

📚 Ability to train others effectively required

🎈 Fun, outgoing personality needed to keep the excitement level high

💬 Excellent communication and motivational skills are a plus

Work Environment:

Come rain or shine, inside or outside, you'll be where the fun is happening! 🌞❄️

Other Requirements:

🕒 Flexibility is key - be ready to work weekends, evenings, and holidays to make sure every guest has the time of their lives!

Benefits

Benefits of Joining Merlin Entertainments:

🏥 Excellent health care options

🌴 Outstanding Paid Time Off for adventures and relaxation

🎟️ Merlin Magic Pass for you and your loved ones to enjoy the parks & attractions

🏆 Recognition Programs and Rewards

💰 401(k) program with company match

📚 Tuition reimbursement programs

🎓 Numerous learning and advancement opportunities

Ready to join the fun? Apply today and become a part of our LEGO-tastic team! 🚀🎉

Pay Range