What you'll bring to the team

Qualifications & Experience

As a Retail Supervisor at our attraction, you will play a critical role in delivering world-class experiences to our guests, leading by example and striving to be guest-obsessed, positive, proactive and fun at all times. Your dedication to excellence will contribute significantly to the success of our attraction and the experience of our guests:

Key Responsibilities:

• Work with Retail Manager to implement labor budgets/schedules for various day-types and seasonal needs.
• Support the Retail Manager with Merchandising and Inventory Control programs for the attraction, following SOP’s for stock take and inventory replenishment.
• Supports Retail Manager with the ordering and merchandising of retail areas, which may involve evening and night shifts.
• Reports key metrics, inventory levels, KPIs, dwell time and other metrics for the Retail Team.
• Monitors the visual appeal and effectiveness of all assigned areas, regularly making improvement recommendations to GM.
• Manages and rectifies guest complaints in assigned areas per practice and policy, ensuring records are maintained.
• Manages all policies and procedures in relation to employment as advised by Human Resources and operations manual.
• Ensures proper coverage and staff utilization for assigned areas at all times.
• Coaches and manages Retail Team to provide best-in-class guest experience and maximize profit in all assigned areas.
• Clearly and effectively communicates existing and new policies, procedures, and information with Retail Team.
• Takes an active role, along with attraction SLT, in leading daily/shift team briefings.
• Undertake the role of Duty Manager overseeing assigned areas and shifts.

Qualifications:

• High school or GED required. College degree preferred.
• At least 2 years of supervisory experience in a retail environment, visitor attraction or retail outlet. Ability to maintain the highest level of service in high-pressure situations in a busy environment while dealing with guests in an efficient, professional manner.
• Good people management and communication skills with the ability to motivate and be an inspirational role model.
• Excellent sales skills
• Ability to work on multiple projects simultaneously and multi-task as necessary.

Health & Safety:

• Ensure safe working procedures are followed for all work activities.
• Ensure incidents are reported to their line manager and must cooperate with any investigation as appropriate.
• Ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it.
• Ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly.
• Ensure incidents are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Benefits

Benefits:

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Pay Range