** Operations Supervisor Retail Operations**

**Job Category****:** Retail **Requisition Number****:** MERCH005861 Showing 1 location **Job Details**

**Description**

**LEGENDS**

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

**THE ATTRACTION**

Illuminarium Experiences is a digitally delivered, global experiential entertainment brand. Illuminarium creates, produces, markets, and manages immersive entertainment spectacles that are presented in custom-designed venues called Illuminariums. What museums are to art, cinemas to movies and concert halls to music, Illuminariums are to experiential entertainment. With venues of approximately 25,000 square feet and 20 foot high ceilings, Illuminarium finds existing real estate and then custom designs the interiors, installing state of the art projection and sound systems. The result: Illuminariums become reprogrammable immersive theaters that surround visitors in a sensory space of 360x360 sight, sound and scale unlike any other.

**THE ROLE**

As an Operations Supervisor at Illuminarium Atlanta, you are responsible for delivering the ultimate experience for our guest. The Operations Supervisor primarily supports and ensures the smooth operation of the Retail Shop, but also provides support when needed to the other areas of the attraction, including the Illuminariums and Box Office. Key focal points of the role include service delivery, safety management, sales tracking, inventory management, and cash handling supervision. This is a hands-on, leadership role which engages directly with the wider team and guests. At Illuminarium, we strive to democratize experiences and thus our Team Members need to be alert and observant, making every guest feel acknowledged and taken care of.

ESSENTIAL FUNCTIONS

**Key Tasks:**

* Ensure all Attraction and Retail Operations are executed according to the Standard Operating Procedures

* Supervise assigned personnel, evaluate performance, and develop each Team Member to his/her potential

* Support, manage and innovate Retail Operations to maximize guest engagement and sales.

* Ensure proper cash handling procedures are in effect at all times and audit change safe regularly.

* Communicate with team on new promotions, products, prices or other changes to the retail operation.

* Support, manage and innovate guest service standards, guest engagement levels, and safety standards

* Coordinate with management to continuously drive sales programs, service & safety programs

* Oversee inventory management & communicate with buyers and management on items that need replenishing.

* Provide continuous leadership to Team Members on sales tactics, guest service goals, and safety standards; address any and all issues and document when needed.

* Provide support on the floor daily and assist with any guest concerns, queries, or complaints.

* Manage performance of team members by preparing and communicating goals. Communicate progress/ opportunities for improvement to provide effective feedback.

* Create barcodes, labels, and security tags for products

* Coordinate with management on retail shop hours of operation and staffing requirements

* Maintain product and service quality standards and anticipate guest needs/concerns

* Perform other related duties and responsibilities as required to assist with the operation of the attraction.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* All applicants must be at least 21 years of age

* High school diploma or equivalent required; Associate Degree or higher preferred.

* Minimum of two years experience in a retail based location required; experience in an attraction, museum or visitor center strongly preferred

* Demonstrates an inspirational attitude that contributes to a positive team environment

* Ability to build and maintain effective working relationships with Team Members along with willingness to set and maintain high standards of performance. Ability to learn and adapt quickly in a fast-paced team environment

* Skilled in operating personal computers, POS systems, and various software packages including MS office

* Strong interpersonal and communication skills

* Energetic, self-motivated, welcoming demeanor, and excellent guest services skills required

* Ability to operate independently and with discretion and work effectively under pressure

* Ability to maintain reliable and consistent attendance and punctuality

* Ability to walk and stand for extended periods of time; transfer between indoor and outdoor operations, must be able to handle, feel and reach, climb, balance, stoop, kneel and crouch

* Ability to lift and carry items weighing 10-40 pounds regularly, occasionally 50 pounds

* Must be flexible to work extended hours including late nights, weekends and holidays

* Must have full schedule availability 7-days a week.

* Must be able to communicate effectively with colleagues, guests, and management

* Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.

* Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

* Report all safety incidents (injuries and illnesses) into the companys risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

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