Supv, Business Operations role involves overseeing non-clinical support staff, including front desk operations, to ensure smooth clinic operations. Responsibilities include hiring, training, and managing administrative goals while adhering to organizational policies. The role requires collaboration with various departments, analyzing data for reporting, and participating in process improvement initiatives.

Minimum qualifications:

• 5 years of related job experience, or bachelor's degree with 3 years of related experience. OR Graduation from the Operations Development Program (ODP).
• Some jobs in this classification may require 1 year of supervisory experience.
• Proficient with word processing, spreadsheet, and presentation software applications.

JOB DESCRIPTION:

Supervision of Business Office Operations:
Oversees non-clinical support staff, including front desk, call center, and more.
Provides ongoing feedback, addresses issues, and trains employees.
Administrative Management:
Develops and manages administrative goals and priorities aligned with departmental goals.
Ensures compliance with policies and procedures, interprets new directives, and implements changes.

Staffing and Hiring:
Conducts interviews and hires for open positions within the business operation.
Anticipates staffing needs and proactively addresses them.

Front Desk Operations:
Responsible for all front desk operations, ensuring patient flow and staff activity.
Leads Daily Huddles and utilizes them to improve service standards.

Process Improvement:
Advocates for and implements changes to improve efficiency and effectiveness of business or customer service.
Participates in or leads process improvement teams related to enhancing patient experience.

Collaboration and Reporting:
Collaborates with other sections and administrative personnel to ensure consistent implementation of clinic policies.
Compiles information for reports and presentations, analyzes data, and develops recommendations for management consideration.

Budget and Billing:
Determines options for addressing budget issues and monitors timely billing information submission.
Coordinates purchase of medical and office supplies, maintains inventory levels

MINIMUM QUALIFICATIONS:

• 5 years of related job experience, or bachelor's degree with 3 years of related experience. OR Graduation from the Operations Development Program (ODP).
• Some jobs in this classification may require 1 year of supervisory experience.
• Proficient with word processing, spreadsheet, and presentation software applications.
  PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.
  ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.