Job Title: Appliance Technician

Reports To: Maintenance Superintendent

Summary: The Appliance Technician troubleshoots washers, ranges, and other appliances located in the guest units and hotel common areas, to include restaurant, kitchens, spa, and bars, repairing, or replacing defective components.

Essential Duties and Responsibilities 

1. Install, service, and repair various appliances, such as refrigerators, dishwashers, microwaves, etc.
2. Swiftly respond to calls from Maintenance Dispatch regarding issues and malfunctions.
3. Evaluate and troubleshoot problems.
4. Repair worn, damaged, or defective mechanical parts.
5. Test electrical circuits or components for proper functioning.
6. Clean equipment, parts, or tools to repair or maintain them in good working order.
7. Adjust equipment to ensure optimal performance.
8. Provide repair options, estimates, and timeframes for guests, owners, and management, taking into account any product warranties they we/they may have.
9. Coordinate with service centers and end users and provide product support.
10. Assist with billing and invoicing paperwork as requested.
11. Stay up-to-date on the latest appliance technologies and parts.
12. Assure adherence to company standards and follow best practices of repair and safety.
13. Other duties as assigned.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience Requirements 

High school diploma or general education degree (GED) and 1 year of maintenance technician/mechanical experience required; ISCET (International Society of Certified Electronics Technicians) and/or NASTeC (National Appliance Service Technician) Certification a plus.

Knowledge, Skill and Ability Requirements 

Knowledge 

• Solid knowledge of Occupational Safety and Health Administration (OSHA) compliant workplace safety practices.
• Excellent communication skills with a demonstrated ability to interact with guests, owners, and coworkers in a harmonious manner. Customer service must be a priority.
• Ability to handle multiple operational demands with a high degree of professionalism, operating often with time sensitive deadlines
• Competent in the use of the work order system
• Strong time management skills, effectively scheduling repairs/replacements
• Strong cost analysis and decision-making skills
• Ability to work a flexible schedule including nights, weekends, and holidays

Key Competencies 

Key Competencies include strong work ethic and attention to detail. Adhering to our Core Values includes being guest-centric, teamwork, respect, pro-active, accountable, learning, and sustainable.

Language Skills 

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple and/or complex correspondence. Ability to effectively present information in one-on-one and small group situations to guests and/or coworkers.

Mathematical Skills 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability 

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Other Qualifications 

Availability Open and operational seven days a week. Employees are required to be available to workdays, nights, weekends, and holidays. 

License Requirements Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years.

Rules and Regulations All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy. 

Language Skills Must be able to speak, read, write, and comprehend the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee the employee will stand; walk and stoop, kneel, or crouch and climb. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to lift up to 50 pounds upon occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical environment requires the employee to work both inside, to include cold refrigerated areas, and outside in the heat, and inclement weather.