Description

Summary: The IT Support Technician will follow the provided direction, policies, and procedures to deliver Tier 1 – Tier 2 Technology Support to internal customers to ensure smooth and efficient Business Operations. Utilizes technical knowledge to support IT initiatives and provide training to end users on how to use the provided technology. Resolves routine technical problems in a fast and efficient manner.

Essential Duties and Responsibilities include the following:

• Install, terminate, test, and troubleshoot various voice and data cabling infrastructures.
• Manage vendors that install, terminate, test, and troubleshoot various voice and data cabling infrastructures.
• Install, configure, and troubleshoot various computer hardware and software.
• Install and troubleshoot various data circuits, modems, Gateways, and Data switches.
• Project management small to medium sized projects from simple employee moves to installing IT systems and equipment for new restaurants and hotels.
• Provide training to other technicians in your area of specialty.
• Follow department processes and procedures and help find ways to improve those procedures.
• Perform Maintenance Tasks on End User Equipment (Software Updates, Configuration Updates, Hardware Updates, Security Monitoring, routine maintenance)
• Configure End User devices for deployment.
• Assist with new hardware and software Implementation Projects.
• Perform miscellaneous job-related duties as assigned.

Qualifications

Minimum Qualifications:

Computers and Peripherals

• Ability to Install, configure, and troubleshoot various computer software and hardware issues.
• Ability to load, configure and troubleshoot software.
• Troubleshoot and repair hardware problems.
• Install and troubleshoot peripheral devices such as printers, monitors, cameras, and other computer connected equipment.
• Install and troubleshoot Analog and IP video security systems.

Cabling

• Ability to run, terminate, test, and troubleshoot various voice and data type cabling and their associated hardware. A few examples include cabling and hardware such as Cat 5e,6 and 25 pair cabling & related color codes for all cabling: 66 blocks, 110 blocks, RJ21X blocks, RJ11, RJ45, etc.
• Ability to project manage a voice/data cabling infrastructure from blueprints to 100% installation for restaurant or hotel properties.

Telephony

• Ability to install and troubleshoot analog phone lines.
• Knowledge of how various circuits and trunks are connected and used such as T1s, point to point, and DSL.

Data

• Knowledge of how to install and connect network hardware in a business environment.
• Ability to activate and troubleshoot network ports from network equipment.

Project Management

• Experience and training using Project Management Methodologies.
• Demonstrate the organizational skills to manage multiple projects such as moving small groups of people to install 100% of the IT department’s cabling and equipment for new facilities openings (restaurants, hotels, offices, etc.).
• Knowledge and ability to work with vendors to acquire support and maintenance of network equipment, cabling, computer hardware IP Video security systems, etc.

Education

• High School Diploma.
• Certification, degree, or current student in Computer Science Program.
• Industry Certifications a plus.