Executive Housekeeper- American a DoubleTree by Hilton

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Executive Housekeeper is responsible for supervising and ensuring efficient operations of the Housekeeping Department in accordance with brand and company standards.

Qualifications

Essential Duties and Responsibilities: include the following. Other duties may be assigned by supervisor as needed.

• Responsible for hiring, training, and supervising all housekeeping staff in coordination with Assistant General Manager.
• Responsible for the cleanliness of guest rooms, back of house and public areas (including dining areas and meeting space), and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment. Inspect all areas daily for cleanliness and adherence to Legacy/brand standards.
• Ensure that all guest rooms cleaned to appropriate standards and inspected after they have been cleaned daily.
• Schedule and manage ongoing deep cleaning activities and special projects weekly.
• Handles guest questions and comments in a friendly and courteous manner. Ensure guest requests are accommodated within 15 minutes.
• Schedule housekeeping staff in accordance with occupancy forecasts.
• Report all discrepancies found on the night auditor’s room report. Reports all incidents or strange occurrences that could be an indication of misconduct or illegal activity. Ensure that all key cards are returned to the secure designated area or front desk.
• Maintain lost & found and records associated with it daily.
• Control all linen and uniforms. Takes monthly inventories of all linen; order required linen and supplies when necessary with the approval of General Manager.
• Knowledge of other departments, willingness to help – a team player.
• Act a liaison between front desk and housekeeping, and maintenance and housekeeping.
• Interact with internal and external customers in a positive, professional and accommodating manner, leading by example.
• Reward, discipline, and evaluate staff in a timely manner. Conduct annual performance evaluations.
• Knowledge of OSHA procedures and training.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must be CPR certified, SDS trained, and completed brand specific training program.
• Maintain a clean and attractive work area, uniforms, employees, and person.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Self-starting personality with an even disposition to effectively communicate with guests, colleagues and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Adhere to all Legacy Ventures policies and brand specific standards.
• Perform any other job-related duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.

Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); three years related experience and/or training; or equivalent combination of education and experience. Preopening experience preferred.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.

The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.