Administrative

1. Provide clerical and administrative support to the executive director and department heads.
2. Track resident charges and record for billing purposes.
3. Create and maintain resident administrative files.
4. Create and maintain employee files.
5. Maintain a general ledger and reconcile bank statements monthly.
6. Process invoices for accounts payable, review invoices with executive director for approval, and maintain a declining balance sheet for each department.
7. Assist the executive director in preparing reports, budgets, and financial statements.
8. Calculate payroll hours, review with department heads for accuracy, and process payroll accordingly.
9. Review paychecks for accuracy, organize and distribute.
10. Review benefits with employees and submit benefit paperwork.
11. Assist with other duties as assigned.
12. Assist executive director and other departments with the recruiting and hiring process such as:
13. • Screening applicants
    • Arranging interviews
    • Completing reference checks
    • Completing criminal background checks
    • Sending regret letters
14. Order and maintain necessary office supplies.
15. Maintain an organized, neat office area.
16. Copy and file paperwork as necessary.
17. Prepare correspondence as necessary and as directed by supervisor.
18. Assist the executive director or other departments with additional administrative duties as assigned.

Customer Service

1. Possess and maintain knowledge of the residence, its benefits, services provided, customers it, and its employees.
2. Assist with answering all incoming calls, both internal and external, in a warm, pleasant, and professional manner.
3. Greet all visitors, residents, family members, and employees in a warm and helpful manner.
4. Provide other assistance with resident services as requested by supervisor.