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Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters and installation services. Our purpose, built on the foundation of our core values, is to improve the quality of life for our employees and customers through the pursuit of excellence. We offer career advancement, growth and leadership development opportunities. We are active members of the communities we serve through actively giving back and participating in volunteer activities.
A Team Supervisor will assist the Call Center Director with the day-to-day operations of a team of Outbound and Inbound Appointment Setters whose primary responsibilities are to schedule appointments for Service Reps and provide outstanding customer service. This position has an immediate impact on the overall efficiency and profitability of the company.
An Average Day
You will exhibit the Culture of Performance and Core Values through teamwork, integrity, and excellence by regularly applying guiding principles in the decisions and actions based on reason, record, and circumstance. You will meet or exceed KPIs provide admin support to the Call Center leadership team . You will generate daily, weekly and monthly reports that provide key department metrics. You will strive to accomplish team results by communicating job expectations and the application of organizational policies and procedures. Throughout the day you will monitor your staff members according to established standards.
\nAfter one year, you will know you were successful if:
We take great pride in delivering a 5 Star customer experience, quality workmanship for our customers and upholding anoutstanding work environment for our employees.
The atmosphere at Legacy nurtures a culture of excellence, accountability, professionalism and continued growth and improvement. Giving back to the communities we serve is a vital component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of employees, customersand our communities.
Full Time
Specialty Trade in Construction
$46k-62k (estimate)
08/25/2023
05/23/2024
legacyrestorationllc.com
Minneapolis, MN
100 - 200
Specialty Trade in Construction
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, Teamwork, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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A Call Center Manager also recruits and trains new employees and tracks their productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.