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CALL CENTER SPECIALIST
$32k-42k (estimate)
Full Time | Ambulatory Healthcare Services 4 Months Ago
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Lakeside Behavioral Health System is Hiring a CALL CENTER SPECIALIST Near Memphis, TN

Responsibilities:
Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside, although we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuition assistance, and paid time off.
Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 365-bed facility is one of the largest free-standing psychiatric hospital in the United States. We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors. Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illnesses and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

Job Description
The Call Center Specialist works as member of Admissions Department and represents LBHS and its programs to all those inquiring for services. The Call Center Specialist serves as a liaison between LBHS and referral sources, patients and families. The primary function of the Call Center Specialist is to facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of the call center operations. The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies Thorough and accurate documentation of calls and other admissions related paperwork is a critical component of the job.

This opportunity provides the following:
  • UHS is challenging and rewarding work environment
  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan for full-time and part-time positions
  • 401k plan with company match for full-time and part-time positions
  • Generous Paid Time Off
Qualifications:
Job Requirements:
Education: Registered Nurse or bachelor’s degree in Counseling, Psychology, Social Work or Social Services field.
Experience: Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
Knowledge: Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management
Universal Health Services (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

At UHS and all its subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. Additionally, recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting our Compliance Hotline at: https://uhs.alertline.com or 1-800-852- 3449.


EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$32k-42k (estimate)

POST DATE

01/12/2024

EXPIRATION DATE

01/10/2025

WEBSITE

lakesidebhs.com

HEADQUARTERS

MEMPHIS, TN

SIZE

500 - 1,000

FOUNDED

1969

CEO

ANNA JOY GOLDEN

REVENUE

$50M - $200M

INDUSTRY

Ambulatory Healthcare Services

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The following is the career advancement route for CALL CENTER SPECIALIST positions, which can be used as a reference in future career path planning. As a CALL CENTER SPECIALIST, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CALL CENTER SPECIALIST. You can explore the career advancement for a CALL CENTER SPECIALIST below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Specialist job description and responsibilities

Administer various call center tools, provide required training and document all customer problems.

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Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.

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The most skilled call center agents have more than a way with words and access to relevant customer data.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Specialist jobs

Provide knowledge management tools.

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Take lots of notes while on calls.

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Don’t be afraid to put a customer on hold.

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Take time with computer novices and the elderly.

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Continue learning hard skills on the job.

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Step 3: View the best colleges and universities for Call Center Specialist.

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