We are looking for an experienced candidate with expertise in delivering quality and efficient customer service to patients and caregivers. The role entails overseeing a team of service coordinators through daily management, including training, coaching, problem-solving, and recognition, to ensure the team performs effectively and efficiently.

Primary Responsibilities:

• Oversees the productivity and performance of the team responsible for coordinating patient services.
• Ensures ongoing assessments of departmental processes and procedures. You are also accountable for proposing strategies to enhance our operations, efficiency, and quality of service.
• Resolves issues with customer service, by identifying the root cause of the problem, proposing suitable resolutions, and swiftly implementing corrective action.
• Track and monitor admissions to hospitals and nursing facilities and maintain communication with patients regarding changes to their condition to ensure their overall needs are met.
• Compile and review documentation regarding patient, caregiver, caseworker, and/or the care team’s communications, efforts to coordinate services, or complaints.
• Follows up with patients to guarantee their satisfaction with our services.
• Perform other related duties as assigned.

Qualifications:

• Bachelor's degree required.
• Minimum of four years of experience in a healthcare supervisory position.
• Work experience in PAS/PHC Coordination preferred.
• Bilingual 

Apply today to join our team of dedicated patient care advocates!