2 Service Desk Technician I (MSP) Jobs in Huntington, CA
Ledgent Technology is Hiring a Service Desk Technician I (MSP) Near Huntington, CA
Onsite M-F, 8-5 in Huntington Beach.
Looking for driven, honest, proactive Professionals Job Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- 3 years of experience in technology support
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Customer-oriented and ability to work under pressure
- General Experience with Server Environment
- Microsoft Windows 10 Install, Configure and Troubleshoot
- IT certifications a plus
Job Summary
Full Time
$58k-72k (estimate)
05/09/2024
06/13/2024
The job skills required for Service Desk Technician I (MSP) include Troubleshooting, Service Desk, Computer Systems, Microsoft Windows, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician I (MSP). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician I (MSP). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician I (MSP) positions, which can be used as a reference in future career path planning. As a Service Desk Technician I (MSP), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician I (MSP). You can explore the career advancement for a Service Desk Technician I (MSP) below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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