Position: Case Management Assistant
Department: Integrated Care Management Program
Shift: 8:30 AM -5:00 PM Full Time 20 hours a week, 40 hours per pay period
Facility: Miami Valley Hospital
The Case Management Assistant is responsible for providing accurate and timely administrative assistance and technical support to the Director and Managers of Integrated Care Management and other designated departments. This individual performs a wide range of clerical and technical tasks necessary to facilitate the smooth functioning of the department. Other responsibilities include project requests, essential data collection and tracking, meeting preparation, recording of minutes, follow-up tasks, helping ensure positive patient experience, and effective coordination of care. Other assignments will vary based on department needs.
Education
Minimum Level of Education Required: High School completion / GED
Associate degree preferred
Experience
Minimum Level of Experience Required: 1 - 3 years of job-related experience
Prior job title or occupational experience: MA, HUC, PCT, STNA
Prior specific functional responsibilities: Experience with Epic
Preferred experience: Healthcare, Medical Terminology
Other experience requirements: N/A
Knowledge/Skills
Communication skills (oral and written) are imperative as they interact with physicians, employees, and patients. In additional there is daily contact with customers, employees, visitors, vendors, physicians and with patients/families
Working knowledge of Microsoft Office suite programs with excellent verbal, written communication and customer service skills.
Good organizational skills and ability to multi-tasks required.
Ability to assist staff with technical troubleshooting of software and hardware issues
Must be able to work well under pressure and maintain professional demeanor under adverse conditions
Skilled in self-directed work