Role and Responsibilities

The successful Body Shop Manager candidate is a critical support role providing exceptional customer satisfaction in servicing customers vehicles. The candidate must demonstrate true professionalism and leadership during the entire service process from the warm greet of customers to the confident review of their repair, then wrapping up the transaction with their team’s support.

•  Provide warm welcoming greets and departures.
• Ensures customers receive prompt, courteous service even when delivering difficult news.
• Prepares work orders with keeping sales maximized and Insurance coverage effectively utilized.
• Works closely with parts department to execute timely repairs and profitability.
• Coordinates work with Production manager to assign tickets efficiently to the technicians to keep their time maximized and customers satisfied.
• Properly communicates, verifies, and modifies all claims with Insurance carriers as needed.
• Properly uses the computer systems as required for the position.
• Obtains customer and Insurance approvals for repair estimates.
• Maintains an organized and clean Customer Service/Office area.
• Works with the Corporate Office Manager for proper account reconciliation.
• Follows Leachman’s proper cash handling systems.
• Encourages team to maintain high level of positive energy with customers and one another.
• Maintains a professional and well-groomed Leachman image.
• Completes all required training as needed.

Qualification and skills

• Valid and clean Driver’s record for the past two years.
• Basic computer’s skills. Superior customer service skills. Leadership skills. Time management skills.
• Familiar with insurance terms, preferred. Worked in dealership, preferred.
• Pre-employment background check and drug screening required.

Additional Notes

Other responsibilities may be assigned by the management.