POSITION STATUS/FLSA CLASSIFICATION: Full-Time or Part Time Nonexempt

POSITION SUMMARY: The Front of House (FOH) Shift Lead will work closely with the General Manager to assist in the training and development of restaurant employees, and effectively address the needs of the customers and FOH employees.

 BENEFITS & PERKS:

Weekly Pay

Closed on Sunday and we close at 9 pm Monday – Saturday

 Closed major holidays – Thanksgiving, Christmas, New Year’s Day, Memorial Day & Labor Day

· Access to Direct Primary Care Health Program

· Paid Time Off

· Retirement Savings Program (IRA) with Employer Match

· Bonus program for leadership after 90 days in position

· Advancement opportunities

· Free shift meals

*Some of these benefits will have requirements that need to me met in order to be eligible

KEY RESPONSIBILITIES: The FOH shift lead will work closely with the General Manager on the following duties:

• Foster an environment of mutual respect and teamwork
• Regularly “walk the floor” to identify and correct little problems before they develop into big problems
• Assist Front of House (FOH) operations during peak times: run food, assist cashiers, bus tables, and control seating
• Properly train and develop FOH hourly employees
• Delegate tasks to team and provide follow-up/feedback
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Role model exemplary customer service, and ensure the team provides fast, friendly, and accurate service
• Promptly handle customer issues by doing what’s right for the customer; remain calm, listen to problems in a sympathetic manner, show concern, and never argue with the customer
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Collaborate with restaurant managers and Laziza ownership to control cost of goods, variances, and inventories within the store; make suggestions for menu adjustments
• Ensure proper cash handling and deposit procedures are followed

QUALIFICATIONS/SKILLS:

• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
• Ability to use a PC and Point of Sale system
• Strong time-management skills and ability to multi-task, prioritize, and organize
• Available 30-40 hours per week; able to work flexible hours as necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed

EDUCATION AND/OR EXPERIENCE:

• Must be at least 18 years of age
• Minimum of 3 years of previous restaurant experience is preferred

ESSENTIAL PHYSICAL FUNCTIONS:

• Must have the ability/stamina to work a minimum of 40 hours a week.
• Ability to stand/walk for 10 hours per day.
• Must be able to lift and carry up to 40 lbs.
• Will frequently reach, bend, lift, carry, stoop, fine manipulation throughout the shift.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from kitchen machinery, music, and customers.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, and seafood

UNIFORM:

• Employees are expected to present themselves in a neat, clean, professional manner. This includes wearing a clean uniform, good personal hygiene, clean well-trimmed nails, and no gum chewing while on duty.