The Spirit of the Position

The Project Manager oversees the operations of all location(s), under the direction of the Director of Operations to ensure 24/7 professional parking & valet management. As a company devoted to promoting an employee-focused servant leadership culture, the Project Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

Principal Job Duties

• Lead, direct, and develop team of employees at parking location(s).
• Manage, plan, schedule, train and direct the activities of on-site employees.
• Responsible for completion of daily tasks at assigned location in the absence of an assigned frontline employee(s) or on a regular basis to fill a shift.
• Reinforce all company policies and SOPs (standard operating procedures), and ensure all staff are conducting themselves in a professional manner.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
• Responsible for ensuring uptime on all parking equipment, including inspecting, repairing, and/or escalating equipment issues in a timely manner.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Ensuring that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Managing, planning, scheduling, training, and directing the activities of employees.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
• Resolve or escalate customer complaints as necessary.
• Organize and manage the oversight of event operations within LAZ Parking.
• Assist with the monitoring, review, and analysis of the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
• Additional related duties as assigned.

Education

• Bachelor's Degree or equivalent work experience.
• 1 year in a management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Parking management experience is preferred but not required.
• Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

Skills

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.