Intake Specialist

CA - Glendale

Start Date : 5 / 20 / 2024

Pay Rate : $17 - $25 per hour

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Job Summary :

Growing law firm in the Los Angeles area, specializing in plaintiff-side wage-and-hour class action litigation, seeks a highly-qualified intake specialist to join its expanding team.

The firm handles cases against regional, national, and Fortune 500 companies, focusing on consumer and employment class actions.

Responsibilities :

• Answer inbound calls with exceptional customer service and professionalism.
• Screen inbound calls for potential clients and assess their viability.
• Conduct in-person interviews with potential clients and gather necessary evidence.
• Assist in locating missing or unreachable clients as assigned.
• Perform other related duties as assigned.

Requirements :

• Excellent communication and interpersonal skills.
• Ability to exhibit compassion, empathy, and professionalism with potential and current clients.
• Strong attention to detail and ability to manage time effectively.
• Proficiency in Microsoft Office Suite and other applications / systems.
• Minimum 1-2 years of intake experience, preferably in Personal Injury, Employment Law, or Workers' Compensation.
• Salesforce / Litify software background is a plus.
• Bilingual in English and Spanish is required.

Qualifications :

• Professional appearance and "get it done" attitude.
• Excellent written and verbal communication skills.

Physical Requirements :

• Prolonged periods sitting at a desk and working on a computer.
• By clicking 'Submit' you are agreeing to JobTracks'
• By clicking 'Submit' you are agreeing to JobTracks'
11 hours ago