Description

PRIMARY RESPONSIBILITIES:

Reporting to the Associate Director, the primary role of the Program Manager is to provide leadership and oversight to Transitional Living Program (TLP) for young adults exiting homelessness. The Program Manager is responsible for the hiring; training and supervision of all program staff, some program development and evaluation, quality, and coordinated service delivery within a congregate living setting for transition-aged youth. In addition, the Program Manager develops and maintains collaborative relationships with community providers, including referral agencies, and resource agencies.

ESSENTIAL JOB FUNCTIONS:

• Oversee day-to-day operations of program services for youth.
• Ensure the provision of basic services, special projects/activities, and an emotionally and physically safe, clean, and supportive environment.
• Provide regular supervision for residential counselors and case managers.
• Take primary responsibility for the effective operation of all client services.
• Supervise best practices for RC & CM service delivery.
• Facilitate staff meetings.
• Participate in the recruitment, hiring, training, and ongoing development of Program staff.
• Manage program budget and ensure agency procedures are followed.
• Coordinate intakes and assessments, and support case managers in keeping charts and paperwork up-to-date and complete.
• Coordinate Program coverage and scheduling.
• Complete monthly reports and ensure timely and accurate data collection procedures.
• Represent the agency at community meetings/activities, when appropriate.
• Attend and participate in all agency management meetings.
• Hold On-Call manager responsibilities as assigned and scheduled in rotation.

OTHER DUTIES AND RESPONSIBILITIES:

• Always maintain professional standards of performance, demeanor, and appearance.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description.
• Maintain a creative, team building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
• Exercise discretion and professional judgment at all times, keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and the youth in which we serve.
• Actively participate in Diversity, Equity, and Inclusion (DEI) work within the agency, along with managing programs with a lens on DEI.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Maintaining the strictest confidentiality.
• Ability to work with a diverse staff and excel in a multi-cultural environment.
• Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
• Ability to comprehend complex materials.
• Ability to speak and write English clearly and accurately.
• Other duties as assigned.

Education:

• Bachelor's degree in related field. Years of experience can be considered in lieu of degree.

Experience:

• Two years of supervisory experience
• 2 -4 years of experience working with transitional age at-risk and homeless youth.
• Ability to work with diverse staff, clients and volunteers.
• Excellent written and verbal communication skills
• Ability to oversee staff with professionalism.
• Proficient in Microsoft (Word, Excel, and Outlook).

Perks & Benefits:

• Medical, dental, vision, life insurance, and disability 
• Paid time off (vacation and sick leave)
• Paid holidays
• Paid Sabbatical after 5 and 10 years of service
• 403 (b) Retirement Plan with employer matching