Primary Responsibilities:

• Work directly with customers, sales, and production to ensure jobs are completed to customer specifications.
• Receives quotes, reviews for detail and accuracy, coordinates with estimating.
• Create production tickets using the estimate information from sales and/or the customer.
• Manage specific projects with customers, coordinates with production to ensure customer requirements are met.
• Monitor the quality and progress of assigned jobs to ensure that due dates are met.
• Communicate with customers, sales, and production team regarding scheduling and job questions.
• Provide feedback to customers and our team regarding issues that may affect the project, quality, and/or delivery.
• Perform quality checks and provide proofs or samples for customers.
• Prepare invoices for billing completed jobs.
• Work closely with sales representatives to ensure customer satisfaction.
• Develops and maintains long-term relationships with accounts to ensure customer retention.

Minimum Qualifications:

• Manufacturing experience
• 3-5 years of work experience in a customer service environment
• Examples of taking initiative at previous roles
• Examples of MS Excel experience; Proficient in MS Office
• Willing to work occasional overtime

Preferred Qualifications:

• Print Finishing experience with an understanding of printing processes
• Excellent verbal and written communication skills
• Willing to stand for 6-8 hours per day and check status of orders on the production floor
• Desire to learn, willing to be trained by our personnel
• Highly organized with attention to detail
• Assertive and Proactive

We offer competitive wages, medical, dental, vision, life and disability insurance, paid time off, paid holidays and 401K options.