61 Call Center Representative Jobs in Jacksonville, FL
Lap of Love is Hiring a Call Center Representative Near Jacksonville, FL
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
- Provide customer service by engaging in positive interactions with pet families
- Answer a high volume of customer service calls in a work from home/ remote environment
- Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
- Gather and accurately document the pet's medical information and schedule appointments in an effective manner
- Meet all productivity, quality, and performance standards
- Guide emotional conversations in a calm and peaceful manner
- Go above and beyond to provide stellar customer service to pet families and our veterinarians
- Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
- Other duties may be assigned to the employee to ensure the highest standard of customer service
- Experience working in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
- Previous experience in a work-from-home environment or working with minimal peer interactions
- High attention to detail and ability to adapt to new processes
- Expected to be present for work, on time, every day for the entire duration of their shift
- Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
- Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
- Ability to lift up to 15 pounds
- Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
- Schedule includes nights/weekends/holidays
- Must attend mandatory 4-week intensive training program at the beginning of employment
- 100% Company Funded Health Insurance
- 100% Company Funded Comprehensive Mental Health Support through Modern Health
- 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
- Dental, Vision, Life Insurance, Long Term and Short Term Disability
- Retirement Plan (Traditional 401k with 3% match & Roth 401k)
- Generous Paid Time Off
- Generous Paid Parental Leave
- Bereavement Leave
- Training & Development
- Pet Insurance
- Remote Work From Home
Compensation - This position is hourly non-exempt and is eligible for overtime
- Hourly pay starts at $15.00 per hour
- Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour
Job Summary
Full Time
$37k-48k (estimate)
05/03/2024
05/16/2024
lap-of-love.com
Lutz, FL
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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
