This position is from 8 a.m. to 5 p.m. Monday through Friday. and one weekend every five weeks.

ABOUT LANEY'S

Laney's Inc. is a Nexstar-certified plumbing, heating, cooling, and electrical company located in Fargo, ND and Detroit Lakes, MN. We pride ourselves on finding the best employees possible that will provide world class customer service to each and every one of our valued customers. Laney's received the 2017 Chamber Choice award being named the #1 small business in Fargo, Moorhead, and West Fargo. We are a community-focused business that finds it important to maintain a culture amongst our employees that is positive and rewarding. Safety is a top priority, and Laney's maintains a drug-free environment. Laney's is an Equal Opportunity Employer.

JOB POSITION

Laney's is seeking a motivated individual to fill the role of a Customer Service Representative in our Service department.

JOB TASKS

- Convert incoming customer calls into booked service appointments

- Deliver scripts with an authentic cadence; be clear, compelling, and personable

- Respond to customer requests, resolve issues, and promote the brand

- Be professional and establish customer rapport, encouraging repeat business

- Participate in training to boost booked calls and practice outbound calling

- Adhere to the company’s plan for resolving customer complaints quickly and favorably

- Maintain and update customer database with complete and accurate information

EDUCATION, EXPERIENCE, REQUIREMENTS

- High School/GED; Bachelor’s degree is a plus!

- Strong verbal and written communication skills

- Strong customer service skills

- Accurate data entry skills

- Highly organized with exceptional follow-through abilities

- IT competent, good typist, and proficient with phone systems

- Ability to build trust and demonstrate empathy

- Engaging personality that blends well with a fast-paced, goal-driven environment

- Competitive individual contributor who loves to win as a team

- Highly motivated, flexible, and great attitude on life

- Must be professional, polite, friendly, and courteous with customers

- Must be Drug Free and willing to submit to a pre-employment drug screening

BENEFITS

- Health and Dental Insurance

- Health Savings Account

- 3% Discretionary Profit Sharing Contribution to 401-K

- 50% Match up to a 6% contribution to a 401-K by the employee

- Short Term Disability Insurance

- Paid Vacation and Holidays

- Year-End Longevity Bonus

- Training opportunities

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Fargo, ND 58103 (Required)

Work Location: In person