16 Remote Customer Service Representative Jobs in Providence, RI
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LanceSoft Inc is Hiring a Remote Remote Customer Service Representative
Job Title: Customer Service Representative
Location: Remote
Position Type: 6 Months Contract
Shift Timing: 08:00 AM to 06:00 PM (Mon-Fri) 10:00 AM to 02:00 PM (SAT)
Pay Rate: $17.50/hour
Candidate Should be located MA, RI, CT only. Details:
- Ability to effectively communicate with collectors via telephone, email, and online chat
- Understand the collector community/passion and provide best resolution for fan collectors; ability to de-escalate, take ownership and provide outstanding service with every interaction.
- Ability to effectively manage multi support systems
- Maintain an in-depth knowledge of all products and processes.
- Identify and accurately call out potential trends and consumer concerns.
- Understanding knowledge of collector brands- Transformers, Star Wars, Marvel, etc.
- SAP knowledge a plus.
- Minimum of 3-years in a contact center environment preferred.
- Bi-lingual/multi-lingual in French Canadian or Spanish.
- Excellent Customer Service Skills
- Proven leadership skills
- Ability to work with a high degree of accuracy and attention to detail
- Highly developed ability to communicate clearly, accurately and professionally, both verbally and in writing
- Strong technical aptitude and knowledge of PC and Mac
- Ambitious with ability to prioritize strong organizational and time management skills
- Ability to work effectively in a faced-paced environment/ learn and adapt quickly in a demanding customer service environment
- Ability to accurately assess the entire situation to make an informed decision
- Minimum of 3-years in a contact center environment preferred
- Associates degree preferred or a combination of some college and equivalent work experience.
- Knowledge of Microsoft Office Suite applications
- Bi-lingual/multi-lingual in French Canadian or Spanish a plus.
Job Summary
Contractor
Business Services
$57k-74k (estimate)
05/18/2024
05/23/2024
lancesoft.com
HERNDON, VA
500 - 1,000
2000
Private
DIVYA GANDHI
$200M - $500M
Business Services
Related Companies
About LanceSoft Inc
LanceSoft is a provider of application development, management outsourcing and data-warehousing services to the aerospace and automotive sectors.
The job skills required for Remote Customer Service Representative include Customer Service, Microsoft Office, Leadership, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Customer Service Representative positions, which can be used as a reference in future career path planning. As a Remote Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Customer Service Representative. You can explore the career advancement for a Remote Customer Service Representative below and select your interested title to get hiring information.
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