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Job Title: Customer Service Representative-Providence RI (Temporary 9 months or longer)-Work from Home
Industry: Healthcare
FSLA status: Non-Exempt
Department: Operations
Level: Senior Level
Location: Remote but must be local to Providence RI
Pay Rate: $20.00
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a Customer Service Representative to join our team for a 9-month temporary assignment or longer. If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications.
You’ll join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry. They believe in supporting both personal and professional growth. That means, they pay attention to goals, celebrate milestones, and highly encourage learning opportunities.
Job Summary
Job Responsibilities
In these roles you will be responsible for:
Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
Create written correspondence if issues were not resolved during the call
Conduct provider outreach phone calls to collect missing information from medical providers.
Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.
Job Requirements
High school diploma or equivalent
1 year(s) of healthcare industry experience in a Provider (hospital/doctor's office)
Previously work from home
Ability to work regularly scheduled shifts from Monday to Friday, 8:00 AM to 8PM Eastern Standard Time.
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $20/hour. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance
Job Types: Full-time, Temporary
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Education:
Experience:
Shift availability:
Ability to Relocate:
Work Location: Hybrid remote in Providence, RI 02903
Temporary | Full Time
Software & Cloud Computing
05/13/2024
09/09/2024
nttdata.com
PLANO, TX
>50,000
1986
JOHN W MCCAIN
$1B - $3B
Software & Cloud Computing
NTT DATA is a top 10 global IT services provider, headquartered in Tokyo and operating in more than 50 countries. For us, work is not only for technological innovation, it is about connecting people to create better solutions for everyday life. NTT DATA offers an advanced portfolio of consulting, application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. Since the foundation of NTT DATA , we have made sustainable business growth through our DNA to be people-oriented. Through our l...ong-term perspective, we hope to make a big difference in this world by getting the small things right. This pedigree yields a characteristic unique to NTT DATA: the opportunity for a global brand with the creative energy and enthusiasm of an entrepreneur.
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