Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service.

Responsibilities:
- Communicate with customers via phone, email, and chat
- Provide outstanding customer service by actively listening to customers and offering solutions
- Process orders, returns, and exchanges accurately
- Utilize phone etiquette to handle inbound and outbound calls professionally
- Upsell products or services to increase revenue
- Perform data entry tasks with a high level of accuracy

Requirements:
- Proficiency in English; bilingual in Spanish is a plus
- Previous experience in customer service or sales preferred
- Strong communication skills and phone etiquette
- Ability to handle high call volumes while maintaining a positive attitude
- Excellent problem-solving skills and attention to detail
- Familiarity with CRM systems is advantageous

Joining our team as a Customer Service Representative offers an opportunity for growth and development in a dynamic work environment. If you are passionate about delivering exceptional service and have the required skills, we encourage you to apply.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Santa Fe Springs, CA 90670: Relocate before starting work (Required)

Work Location: In person