Ziglift Material Handling is one of the nation’s leading independent warehouse storage solutions companies. We have an immediate opening for a Customer Service Representative to join our team. Ziglift has six locations in four states that specialize in providing innovative and cost-effective storage solutions for our customers.

The CSR is responsible for providing assistance to the sales team and customers, ensuring customers are satisfied with the sales department's performance and order needs. This position reports directly to the Branch Manager and the Office & Client Accounts Manager.

Responsibilities & Duties

• Answer and filter incoming calls
• Greet guests in a friendly and professional manner
• Open and maintain new customer accounts
• Take payment information and other pertinent information such as address, phone numbers and contact information
• Recommend possible product solutions to meet customer needs or get assistance from the sales team
• Assists with Will-Call window
• Provide customers and sales team inventory availability and pricing through formal estimates
• Provide exceptional customer experience by supplying estimates and processing orders within 24 hours along with answering emails and following up on estimates and orders
• Demonstrate strong multitasking skills while working with multiple internal departments
• Keep a clean and organized working environment, filing when needed
• Follow up on all open orders from beginning to end while keeping the customer and sales team informed on their order status
• Create and process orders in a timely manner, processing request for rush orders and reviewing pending orders and customer requests to ensure customers satisfaction
• Work with internal parties to process orders in a timely manner including sales, transportation, warehouse, fabrication department and accounting
• Help troubleshoot problems with customer orders, customer accounts and other related issues
• Scheduling deliveries or will calls
• Complete clerical and administrative duties for the sales team
• Check in with management and other departments to offer help as needed

Qualifications and Skills

• Previous industry experience preferred (Pallet Racking & Material Handling Systems)
  • High School Graduate
  • Two years of customer service experience
  • CRM Software experience required
  • QuickBooks experience preferred
  • Maintains quality service by following organization standards
  • Maintains safe and clean work environment by keeping general front office area and workstation neat; complying with company procedures, rules, and regulations.
  • Contributes to team effort by accomplishing related tasks as needed and keeps a positive work attitude.
  • Assists other departments as needed.
  • Previous industry experience preferred (Pallet Racking & Material Handling Systems)

Job Type: Full-time

Pay Range: $20.00-$25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Voluntary Plans

Schedule

• 8 hour shift
• Monday to Friday

Work Location: One location

Ziglift Material Handling is the industry’s leading expert in smart integrated warehouse storage solutions. With years of experience, the largest inventory of new & used equipment, and locations in California, Arizona, Mississippi, and Texas, Ziglift’s capabilities and services extend throughout the United States.