4 Customer Service Representative Jobs in East Petersburg, PA
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Lancaster Plumbing Heating Cooling & Electrical is Hiring a Customer Service Representative Near East Petersburg, PA
Lancaster Plumbing Heating Cooling & Electrical is seeking an ALL-STAR Customer Service Representative to help us win each and every day!
Who we are
We are a locally-owned, family-operated, small business in operation since 1904. We take a customer-centric approach and have stellar reviews to back it up!
Why do we need you?
Because we offer top-of-the-line products and services, we need a top-of-the-line Customer Service Representative who genuinely cares about the customer and looks at this opportunity as not just a job but a career.
The big task
You will promote customer satisfaction by converting incoming customer calls, texts, and online requests into booked service appointments. You will also outbound to service plan members to schedule routine maintenance appointments, update payment information, and renew memberships.
Key sub-tasks
• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with the call center, dispatch, and your manager.
• Participate in on-call rotation - you pick your days of the month, it's an easy way to earn extra cash!
Skills and experience
- Minimum 2 years in a customer service role
What we offer
- Great benefits! Starts the 1st of the month, including medical insurance - health, dental, vision, life insurance, short-term and long-term disability
- Paid vacation within 3 months of the start date
- New technology, including integrated software, Service Titan and DialPad
- 401k Plan with a company match
- Life insurance paid by the company
- A fast-paced, supportive, exciting, and upbeat team atmosphere
- Regularly scheduled company events
Learn more about us
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Lancaster Plumbing Heating Cooling & Electrical by visiting www.lphservice.com. When you're ready, please follow the directions to apply for this position.
Equal Opportunity Employer
Job Summary
Full Time
Business Services
$33k-42k (estimate)
03/28/2023
05/13/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Life Insurance, Customer Satisfaction, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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