JOB SUMMARY

The Front Desk Supervisor is responsible for the effective operation of the Front Desk/Customer Service area of the Lancaster County Swimming Pool. this includes the supervision of all Front Desk employees. This professional position requires excellent administrative, communication and organizational skills.

ESSENTIAL JOB FUNCTIONS

• Supervision of all Front Desk employees
• Ability to handle money quickly and accurately
• Ability to organize and maintain control under fast paced conditions
• Comply with cash control procedures and admission procedures as set forth by Park and management staff.
• Maintaining a good, working relationship with the public regarding: complaints, suggestions, policy and discipline.
• Ability to train front desk/admissions staff on cash register operations and all components of admissions office.
• Documenting employee discipline issues as outlined in the County Employee Manual
• Completing mid-season performance evaluations for Front Desk employees
• Prepare and distribute staff schedules and process substitution requests.
• Make schedule changes as needed for employee illness and absences.
• Assisting in the execution of all Emergency Action Plans
• Keeps accurate, orderly and accessible records as required by the County and PA Departments of Health and Agriculture.
• Enforces facility rules and regulations
• Has a working knowledge of all Front Desk operations including cash register and CLASS software applications
• Exercises mature judgement at all times

OTHER SPECIFIC TASKS OR DUTIES

• Completes daily checklists and reports
• Attends weekly management team meetings
• Checks passes or collects money from patrons entering facility, ensuring no one enters facility illegally.
• Responsible for maintaining the admissions office and keeping it neat and clean.
• Is aware of all pool special events, groups and parties and be able to assist patrons when they arrive.
• Communicates policy and procedure updates to staff.
• Regularly works weekends and holidays
• Makes budget and staff recommendations for the following year.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Must be at least 17 years of age
• Must have PA State Police Background Check, PA Child Abuse History Clearance and FBI Fingerprint Background Check

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent administrative and organizational skills
• Ability to supervise staff of various ages
• Accurate record-keeping
• Excellent math skills
• Basic computer operations
• Ability to maintain focus and alertness while on duty
• Ability to exercise discipline and initiative in planning, organizing and implementing assigned work.
• Ability to effectively communicate both orally and in writing, and to speak before large groups
• Excellent interpersonal skills.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Climbing steps to elevated slide entrance
• Lifting equipment to waist up to 40 lbs
• Ability to hear questions at a conversational tone
• Ability to stand and walk up to 3 hours continuously
• Ability to speak clearly and loudly enough to be heard by large groups

ADDITIONAL INFORMATION

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information, or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.