**Job Summary:** We are seeking a detail-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and provide accurate information to guests - Assist guests with inquiries and resolve any issues promptly - Process payments and maintain guest accounts - Coordinate with other hotel departments to ensure guest satisfaction - Keep the front desk area clean and organized **Experience:** - Previous experience in hotel management or hospitality is preferred - Proficiency in phone systems and excellent phone etiquette - Strong customer service skills with a focus on guest relations - Ability to multitask and work efficiently in a fast-paced environment - Bilingual skills are a plus Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your dedication to guest satisfaction will be valued and rewarded.

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Lancaster, PA 17601: Relocate before starting work (Required)

Work Location: In person