We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt, accurate, thorough, and courteous responses to all customer inquiries. You will handle both routine and non-routine inquiries, ensuring effective customer relations and resolving any issues that may arise. Additionally, you will have the opportunity to provide feedback to management, contribute to process improvements, and assist with training new employees.
Job Specifications:
- Job Type: Full-time
- Location: Columbia, SC
- Pay Rate: $16/hr
- Shift: 1st
Roles and Responsibilities:
- Provide prompt, accurate, thorough, and courteous responses to all customer inquiries
- Handle non-routine inquiries that may require deviation from standard procedures
- Perform research as needed to resolve inquiries
- Ensure effective customer relations by responding accurately, timely, and courteously via telephone, written communication, web, or walk-in inquiries
- Adapt responses or conduct extensive research to handle situations that require it
- Accurately document all inquiries
- Initiate or process adjustments and perform additional research to resolve inquiries
- Coordinate with other departments to resolve problems
- Respond to, research, and/or assist with priority inquiries and special projects as required by management
- Provide feedback to management regarding customer problems, questions, and needs
- Maintain accurate records on complaints and customer comments, making recommendations for changes to management
- Follow through on complaints until resolved or report to management as needed
- Maintain basic knowledge of quality work instructions and company policies
- Assist with process improvements by recommending changes in procedures and techniques
- Maintain productivity, quality, and timeliness standards
- Assist with the training of new employees and cross-training of coworkers
Qualifications & Skills:
- 2 years call center experience
- Excellent verbal and written communication skills
- Proficient spelling, punctuation, and grammar
- Strong human relations and organizational skills
- Ability to handle high-stress situations
- Good judgment
- Ability to handle confidential or sensitive information with discretion
- Ability to learn and operate multiple computer systems effectively and efficiently
- Basic computer operating skills
- Familiarity with standard office equipment
- Knowledge of word processing, spreadsheet, and database software is preferred
Opportunities:
- Opportunity to work in a dynamic and fast-paced customer service environment
- Chance to contribute to process improvements and recommend changes in procedures and techniques
- Opportunity to provide feedback and make recommendations to management
- Possibility for career growth and advancement within the company
- Chance to work with a diverse team and contribute to a positive work culture