Description

Lake Nona Golf & Country Club, Orlando’s most exclusive private club is currently seeking a Banquet Captain.

Lake Nona is ranked as a Platinum Club of the World and a Distinguished Emerald Club of the World. We are committed to offering our 500 members and their families the very best amenities, programs, and service. 

We hire people with passion for fulfilling our Mission Statement…

“To consistently create an unforgettable personal experience for our members and guests that is defined by our attention to detail, gracious willingness to serve, welcoming attitudes and respect for one another.”

If you want to work for one of the premier employers in the Central Florida area, please apply today. We offer competitive salaries and a generous benefit package. Employment is contingent upon pre-employment background check. Equal employment opportunity employer. 

Job Description

Banquet Captain

Reports to: Food & Beverage Managers

FLSA Status: Hourly/Non-Exempt

Summary: Assumes responsibility of banquet operations for Lake Nona Golf & Country Club on an on-call basis. Responsible for set-up & cleanliness of all dining rooms, meeting rooms, bars, side stations & common areas.

Job Tasks/Duties

• Supervises all banquet staff including hosting pre-shifts and event familiarization meetings, assignment of side work schedule, table, and station assignments.
• Interfaces with all departments in the Club to ensure a seamless experience for members & guests.
• Displays the highest standards in work ethic, performance, appearance, attitude & demeanor in all interactions with Members & staff alike.
• Sees to it that tables are set according to standards- proper placement, polished glassware & silverware.
• Checks dining area for cleanliness- including, tables, linens, floors & chairs- correct any faults immediately.
• Coordinates food service between kitchen & service staff.
• Responsible for full knowledge of menu items & sequence of service.
• Communicates with the kitchen throughout the meal letting them know if timing of the event is slower/ faster than expected.
• Provides on-going training for all banquet employees.
• Provides direction & BEO’s when banquet staff arrive.
• Informs F & B Manager, Executive Chef (Catering Manager- when applicable) of any & all comments/ complaints.
• Maintains inventories & consumption reports during consumption bar events.
• Attends all scheduled staff meetings.
• Assures the correct appearance, cleanliness and safety of dining areas, equipment, and fixtures.
• Assists with a la carte operation & training during banquets slow season.
• Ensure that all banquet servers are well groomed according to policy and in their proper uniform.
• Accountable for all banquet checks transacted in the to ensure they have been properly entered and closed to the proper accounts. 
• Responsible for the inventory of all china, glass, and silverware.
• Perform all other duties as assigned.

Requirements

Essential Requirements

• Minimum of 5 years supervisory experience in a Club, fine dining or similar environment.
• A thorough understanding of wine and experience in wine sales promotion programs.
• Creative, energetic, engaging and a highly visible manager to the staff, management, membership, and guests.
• Strong understanding of club industry technology, preferably Jonas software
• Hospitality/Business Management education a plus
• Must have excellent interpersonal skills with members and staff.
• Commitment to first class service
• Ability to articulate thoughts and actively listen to communicate effectively with co-workers, members, and guests. 
• Ability to demonstrate proactive hospitality by taking the initiative to approach members, guests and coworkers with a positive and upbeat attitude.
• Demonstrated track record of showing responsibility through taking ownership of issues and following through. 

Physical Demands and Work Environment

• This position includes (long periods of) balancing, stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling and repetitive motions.
• Must be able to lift up to 50 pounds.
• Must be able to work in hot conditions for long periods of time.
• Must be physically able to do assigned work as outlined above.
• Must be able to follow written and verbal instructions.
• Must be able to read, write and communicate effectively in English.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.