About us

LabelPack Automation is a manufacturer and integrator of labeling and material handling equipment, label printers, supplies, and maintenance services. With our extensive range of products and services coupled with experienced and knowledgeable systems engineers, LabelPack can satisfy all of our customer's labeling and end of line packaging requirements.

Scope: The Customer Service Representative is responsible for performing customer service duties, purchasing, job management, and inventory control. Daily functions include preparation of orders for release, receiving inventory, preparing estimates and proposals, order entry, maintain inventories, purchasing, receiving, and issuing job status reports. The customer service functions include taking phone calls and responding to customer requests, assisting direct sales reps in the field and customer problem resolution. The job also includes efforts to increase sales for the company by pro-actively pursuing opportunities and providing services to customers as assigned. The position requires day to day entry of accounting transactions.

The primary duties consist of:

Customer Service:

· Receive phone calls and follow up on customer orders and requests

· Support direct sales reps by timely preparation of estimates and proposals based on specifications provided

· Provide order follow-up and customer service post sale

· Enter tickets and provide trouble-shooting and problem resolution services to the customer

Sales Order Processing:

· Enter customer orders for labels, ribbons, print, promo, printers and printer parts

· Enter customer orders for equipment in ERP system

· Follow up on confirmations within 24 hours.

Purchasing:

· Process packing slips and receive goods into inventory

· Weekly follow up on purchase orders to assure on time delivery by suppliers

· Set up and enter jobs for equipment, service and printer repair into the ERP system

· Update job transactions daily including labor and material

· Review daily job status reports to assure they are accurate and send to staff

· Issue purchase orders for inventory and jobs on a timely basis

· Secure outside sources for products and obtain pricing

Accounting:

· Invoicing orders shipped

· Enter supplier invoices

· Enter checks received

· Create deposit for bank

· Paperwork filing

· Per diem distribution

General Requirements

· Knowledge of company products and services offered

· Knowledge of the ERP system

· Knowledge of the accounting system and proper coding

· Perform closing activities to secure orders

· Knowledge of safety procedures

· Quick response time

· Ability to multitask

· Attentive to detail

· Excellent communication skills – verbal and written

Job Type: Full-time

Pay: $16.82 - $21.63 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Experience:

• customer service: 5 years (Preferred)

Ability to Commute:

• Bradford, PA 16701 (Preferred)

Ability to Relocate:

• Bradford, PA 16701: Relocate before starting work (Required)

Work Location: In person