Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements:
- Previous experience in hotel management or guest services is preferred
- Strong customer service skills with a friendly and professional attitude
- Knowledge of hotel operations and procedures
- Excellent communication and interpersonal skills
- Proficient in using phone systems, computers, and other office equipment
- Ability to multitask and prioritize tasks effectively
- Familiarity with night audit procedures is a plus

We offer competitive pay rates and benefits packages for our employees. If you are passionate about providing exceptional guest experiences and have the required qualifications, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Plantation, FL 33324: Relocate before starting work (Required)

Work Location: In person