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Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.
Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in 40 cities spanning 10 countries and three continents.
Sonder’s innovative app empowers guests by making self-service features and 24 / 7 on-the-ground support just a tap away.
From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
Our Senior Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'.
This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems.
You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day.
This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk.
If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
AT SONDER YOU WILL :
Coordinate Front Desk Hospitality Agents’ work by prioritizing and delegating tasks to completion and act as a point of escalation when a Supervisor or Manager is unavailable
Assist with training and mentorship of Front Desk Hospitality Agents
Work alongside other Front Desk Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
Assist building leadership with any administrative tasks required to keep all operations running smoothly
Flex to support the back-of-house / Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
Support multiple Sonder properties throughout the local market, as required
WHAT WE LOOK FOR :
Significant experience using guest / customer communication tools such as Salesforce
Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
Excellent problem solving skills, with the desire to get it done for our guests
Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
Organized, hardworking, and detail-oriented
Thrives in a fast paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Flexible schedule and open to working evenings, weekends and holidays
Ability to lift / carry items up to 50 pounds and stand / walk for extended periods of time
Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and / or customer experience roles
Proficiency in languages other than English a plus
This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
We also have great benefits to make your life easier so you can focus on what you’re best at :
Competitive compensation
Generous stock plan
Medical, dental and vision insurance (where applicable)
Flexible vacation
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
Last updated : 2024-03-31
Full Time
Accommodations
$37k-48k (estimate)
04/02/2024
06/30/2024
sonder.com
BOSTON, MA
200 - 500
2012
Private
$50M - $200M
Accommodations
Sonder is an online platform that allows travelers to search and book for apartments, villas and condos.
The job skills required for Front desk agent include Housekeeping, Problem Solving, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk agent positions, which can be used as a reference in future career path planning. As a Front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk agent. You can explore the career advancement for a Front desk agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.