Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing excellent customer service
- Handle reservations and cancellations, ensuring accuracy of information
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized front desk area

Qualifications:
- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel operations and guest relations is a plus

If you are a friendly, customer-oriented individual with excellent communication skills, we would love to have you join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for guest relations. Apply now to become part of our team!

Bilingual in English and Spanish helpful but not necessary.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person