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L2 Brands is a leading designer, manufacturer and marketer of high-quality, custom-logo apparel, headwear and home décor serving the large and growing Collegiate, Resort/Destination, Golf and Corporate markets. For over 30 years, L2 Brands, through its League, Legacy, Ouray and Locale lifestyle brands, has created premium customized products that connect consumers with the schools, traditions, destinations and workplaces they identify with and love.
L2 Brands is deeply committed to our tight-knit, open door culture. We demonstrate this by placing creativity at the heart of everything we do, designing trend-right products, encouraging input from all levels of associates, pitching in to help others when needed and taking care of our people with great benefits. Our office motto is Work Hard and Be Nice, and behind that credo are L2s Core Values of putting our customers satisfaction at the heart of our daily life, innovating new products and processes to win, requiring a teamwork mentality and accountability, and making a difference in both our local community as well as our factories by doing things the right way.
Summary: The Customer Service Specialist is led by the Director of Customer Service, and the President. The core responsibilities include servicing customers, account executives, and internal personnel with a positive attitude; ensuring that customer satisfaction is maximized, service levels are met, and customer service policies and procedures are followed. The Customer Service Specialist is the main contact for all needs associated with an account. This position requires a self-motivated problem solver who can serve effectively as a liaison between the companys customers, account executives and internal personnel and create a positive experience with L2.
Duties and Responsibilities:
Other:
Competencies:
Full Time
Retail
$41k-51k (estimate)
02/08/2023
05/08/2024
league-legacy.com
BRIDGEPORT, PA
25 - 50
2018
LARRY KLEBANOFF
$10M - $50M
Retail
Two Brands One Vision Since the early 1990s, League and Legacy have been producing premium custom-decorated, vintage-inspired apparel, headwear, and home dcor. Just two hours apart, both companies were proudly rooted in Pennsylvania and shared an entrepreneurial, family-like culture, tremendous resiliency, and a passion to provide best-in-class products with everyday comfort and trend-right style and graphics. In the spring of 2018, these two longtime friends merged to form L2 Brands. Whether it is Leagues apparel or Legacys headwear and home dcor, the L2 team works together to continue each ...brands rich tradition of incredible product design and detail, outstanding custom graphics, and friendly, dedicated service to our retail customers. Together, our highly complementary apparel and headwear lines have extended the reach of our products to new consumers across the United States in four major channels collegiate, resorts & destination, corporate, and golf. As we move forward as one Company, we know that we will continue to evolve and grow through new products, new decoration capabilities, new markets, and new people joining our team. But as important as these are, we know that our first Core Value: Our Customers Happiness is our Greatest Strength will ultimately be the foundation of L2s success by creating products and solutions for our customers that help each one achieve their ultimate goal. We are truly excited about the possibilities of our two iconic brands under one roof. We look forward to seeing our products on you soon! Onward and Upward.
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The job skills required for Customer Service Specialist include Customer Service, CSR, Billing, Microsoft Office, Customer Satisfaction, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.